Arlando Wright
Marriott
Capitol Heights,MD
1
Certification
11
years of professional experience
Dedicated cook with expertise in food preparation, health compliance, and customer service. Proven ability to train staff and manage inventory effectively to enhance kitchen operations. Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.
Work History
Cook
2 Years- Operated grills and fryers to ensure consistent food quality.
- Maintained cleanliness of kitchen equipment and workspaces regularly.
- Coordinated meal service with team members during peak hours to enhance efficiency and customer experience.
- Contributed to menu planning by proposing new recipes and ingredients to diversify offerings.
- Followed food safety guidelines to ensure health compliance standards met.
- Resolved customer inquiries regarding menu items and special requests promptly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Managed portion control using correct utensils during preparation and plating.
- Addressed customer complaints about food quality and service to ensure satisfaction and loyalty.
Sales Associate
1 Year 2 Months- Managed cash register operations and processed transactions accurately.
- Stocked shelves and organized merchandise displays for visibility.
- Maintained cleanliness and orderliness of the store environment.
- Provided excellent customer service to enhance shopping experience.
- Addressed customer complaints and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Head of Kitchen
6 Months- Trained staff on food safety and preparation techniques.
- Coordinated inventory management and ordering of kitchen supplies.
- Ensured all equipment was properly maintained and serviced according to manufacturer's instructions.
- Resolved customer complaints quickly and efficiently in a professional manner.
- Supervised and trained kitchen staff on proper food preparation techniques.
- Maintained accurate records of inventory, supplies, orders and invoices.
- Ensured compliance with all health, safety and hygiene regulations in the kitchen.
- Conducted regular stock-takes of food supplies and ordered additional items when necessary.
- Analyzed financial data to develop strategies for improving cost efficiency of operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
Shift Manager
5 Years 1 Month- Supervised daily operations and ensured efficient team performance.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and coordinated supply orders for restaurant needs.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Implemented health and safety protocols to ensure a safe work environment.
- Collaborated with management to improve workflow processes and service efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Cook
4 Months- Prepared fresh ingredients for burgers, dogs, and fries daily.
- Operated grills and fryers to ensure consistent food quality.
- Maintained cleanliness of kitchen equipment and workspaces regularly.
- Followed food safety guidelines to ensure health compliance standards met.
- Resolved customer inquiries regarding menu items and special requests promptly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Sous Chef
6 Months- Prepared and plated dishes in accordance with Bourbon's menu standards.
- Supervised kitchen staff to ensure smooth daily operations and teamwork.
- Managed inventory levels, ensuring freshness and quality of ingredients.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Monitored food presentation to uphold Bourbon's high culinary standards.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
Kitchen Line Cook
1 Year 1 Month- Prepared and cooked menu items to meet customer expectations.
- Maintained cleanliness and organization of kitchen workstations.
- Collaborated with team members to ensure timely food service.
- Operated kitchen equipment safely and efficiently during peak hours.
- Followed recipes accurately to achieve consistent food quality.
- Follow instructions from supervisor regarding any changes in menu items or procedures.
- Label any stored foods appropriately with date stamps according to health codes.
- Ensure that food comes out simultaneously, in high quality and in a timely fashion.
- Maintain a clean working environment by sweeping, mopping floors, taking out trash.
- Weigh or measure ingredients accurately using proper measuring devices.
Education
High School Diploma
Skills
Food preparation and kitchen maintenance
Recipe development and menu planning
Inventory management
Customer service
Leadership skills
Training staff
Time management
Strong attention to safe food handling procedures
Health and safety compliance
Food costing
Food spoilage prevention
Kitchen management
Heavy lifting
Certification
Safe Serv
Timeline
Cook
Marriott
10.2024 - 10.2026Read More
Sales Associate
7-eleven
11.2023 - 01.2025Read More
Head of Kitchen
Dc Cru
03.2023 - 09.2023Read More
Shift Manager
BGR The Burger Joint
02.2018 - 03.2023Read More
Cook
Bold Bite Burgers, Dogs And Fries
10.2017 - 02.2018Read More
Sous Chef
Bourbon
04.2017 - 10.2017Read More
Kitchen Line Cook
Takoda Tavern
03.2016 - 04.2017Read More
Lakewood High-school
High School Diploma
Read More