Arlandria McLin
Denver,CO
Summary
Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Surveillance Supervisor with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surveillance Supervisor
Monarch Casino Resort Spa
05.2023 - Current
- Department Scheduling, Training new hires, Conducting Audits, Attending managerial meetings, Conflict resolution among department, Conducting investigations, Report writing, Exporting footage to be used in court by various Law Enforcement Agencies, Works directly with Law Enforcement
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all members of the surveillance team.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Enhanced data storage capabilities through efficient organization, archiving, and retrieval methods for both digital recordings and written logs associated with daily tasks or specific cases/events under investigation.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Construction Surveillance Technician
Falken Industries
12.2022 - 06.2023
- Enhanced project efficiency by implementing innovative construction surveillance techniques.
- Reduced safety incidents by conducting thorough site inspections and addressing potential hazards.
- Streamlined communication between project stakeholders, ensuring timely completion of tasks and milestones.
- Increased team productivity with clear task assignments and effective resource allocation.
- Collaborated with architects and engineers to develop optimal construction plans, minimizing design flaws and rework.
- Recorded time, date and location of incidents.
Senior Surveillance Operator
Boothill Casino and Resort
12.2019 - 10.2022
- Skilled in Microsoft Office, Report generation, Recordkeeping proficiency, Documenting information, Strong communication abilities, Understands confidentiality, Legal research, Office administration, Strong research skills, Compliance observance
Cross Utilized Agent
SkyWest Airlines
04.2022 - Current
- Checking in and ticketing passengers, escorting passengers to the aircraft, general customer assistance to passengers, marshaling aircraft, loading/unloading and sorting freight and baggage, servicing aircraft, and other duties as assigned
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling processes for quicker turnaround times and fewer lost items.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to maintain clean and organized gate areas for optimal passenger flow.
- Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
- Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
Upscale Security Officer
G4S
08.2018 - 03.2019
- Securing Blue Cross Blue Shield Mississippi facilities, Patrolling, Escorting and servicing employees, Responsible for security clearances
Cashier/Customer Service
Fleetway Market
05.2017 - 01.2018
- Opening and closing the store, Operating a cash register, Filling and serving orders, Signing customers up for fuel rewards, Cleaning
Childcare Provider
Creative Minds Learning Center
06.2015 - 08.2015
- I worked with multiple age groups ranging from infant to 12 year olds, I taught them in accordance with their age, I changed diapers and cleaned my room, I supervised field trips with the older students
Education
Bachelor of Arts in Political Science -
Mississippi State University
Starkville, MS05.2018
Skills
- Surveillance
- Legal Research
- Writing Skills
- Conflict Management
- Legal Drafting
- Negotiation
- Childcare
- Interviewing
- Policy Enforcement
- Incident Response Management
- Emergency Preparedness
- Technical Troubleshooting
- Regulatory Compliance
- Access Control Management
- Security Systems Knowledge
- Video Surveillance Expertise
- Computer Proficiency
- Surveillance Equipment Maintenance
- Data Analysis
- Report Writing
- Staff Training
- Team Leadership
- Time Management
- Accurate Incident Reporting
- Incident Reporting
- Suspicious Activity Monitoring
- Large Payout Verification
- Proficient in Software
- Policy and Procedure Understanding
- Theft Identification
- Property Surveillance
- Records Management
- Surveillance Equipment
Certification
Construction Surveillance Technician, 01/01/23, Present
Timeline
Surveillance Supervisor
Monarch Casino Resort Spa
05.2023 - Current
Construction Surveillance Technician
Falken Industries
12.2022 - 06.2023
Cross Utilized Agent
SkyWest Airlines
04.2022 - Current
Senior Surveillance Operator
Boothill Casino and Resort
12.2019 - 10.2022
Upscale Security Officer
G4S
08.2018 - 03.2019
Cashier/Customer Service
Fleetway Market
05.2017 - 01.2018
Childcare Provider
Creative Minds Learning Center
06.2015 - 08.2015
Bachelor of Arts in Political Science -
Mississippi State University
Construction Surveillance Technician, 01/01/23, Present
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