Terrance Keith
Colbert,OK
Summary
Dynamic Surveillance Supervisor with extensive experience at Choctaw Casino & Resort, adept at incident response management and fostering teamwork. Enhanced security measures through innovative solutions and effective communication, ensuring compliance with regulations. Proven ability to analyze video footage for accurate incident reporting while maintaining a high standard of safety and professionalism.
Overview
34
34
years of professional experience
Work History
Surveillance Supervisor
Choctaw Casino & Resort
Durant, OK
07.2008 - 09.2025
- Observed and reported suspicious activities to enhance security measures.
- Assisted in monitoring surveillance equipment for operational efficiency.
- Learned protocols for incident response and emergency procedures.
- Supported training initiatives for new team members on surveillance systems.
- Collaborated with law enforcement during investigations as required.
- Maintained accurate records of surveillance footage and incidents reported.
- Participated in regular safety drills to ensure preparedness and compliance.
- Adapted quickly to new technologies and software used in surveillance operations.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Implemented innovative solutions to enhance overall system performance while maintaining strict adherence to budgetary constraints.
- Enhanced data storage capabilities through efficient organization, archiving, and retrieval methods for both digital recordings and written logs associated with daily tasks or specific cases/events under investigation.
- Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
- Maintained a high standard of safety by regularly reviewing and updating emergency protocols within the surveillance department.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
Warehouse Forklift Operator
Alcoa
Denison, TX
04.1991 - 05.2008
- Operated forklifts to move, load, and unload materials efficiently within warehouse environment.
- Conducted daily inspections on equipment to ensure safety compliance and operational efficiency.
- Maintained accurate inventory records through systematic tracking of incoming and outgoing shipments.
- Collaborated with team members to optimize workflows and enhance overall productivity in warehouse operations.
- Trained new staff on safe forklift operation and best practices for handling materials effectively.
- Implemented safety protocols that reduced workplace incidents and promoted a culture of safety awareness among peers.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Education
High School Diploma -
Colbert High School
Colbert, OKSkills
Incident response management
Policy enforcement
Access control management
Emergency preparedness
Video surveillance expertise
Security systems
Surveillance equipment maintenance
Quick learner
Detection software monitoring
Customer assistance
Accurate incident reporting
Incident reporting
Suspicious activity monitoring
Large payout verification
Facility monitoring and oversight
Proficient in software
Effective customer communication
Suspicious activity surveillance
Alarm monitoring
Enforcement of policies and procedures
Large payout supervision
Video stream monitoring
Accurate event logging
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Theft identification
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Property surveillance
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
CCTV monitoring
Verbal communication
Relationship building
Security procedures
Team building
Task prioritization
Law enforcement
Interpersonal skills
Analytical thinking
Conflict resolution
Information gathering
Risk assessment
Professionalism
Security protocols
Interpersonal communication
Surveillance techniques
Record keeping
Time management abilities
Continuous improvement
Written communication
Crisis management
Activity monitoring
Report writing
Cheating monitoring
Video management
Timeline
Surveillance Supervisor
Choctaw Casino & Resort
07.2008 - 09.2025
Warehouse Forklift Operator
Alcoa
04.1991 - 05.2008
High School Diploma -
Colbert High School