Jon Garfield
Porterville,CA
Summary
Dynamic leader with a proven track record at Tule River Tribe Gaming Commission, enhancing security and team performance through effective surveillance and incident response management. Skilled in video surveillance and fostering professional development, I significantly improved security measures and collaboration across departments. Quick to learn and adapt, my strategies have notably increased operational efficiency and safety.
Overview
9
9
years of professional experience
Work History
Surveillance Supervisor
Tule River Tribe Gaming Commission
02.2018 - Current
- Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all members of the surveillance team.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Managed a team of surveillance officers, fostering a professional work environment focused on accurate observation and reporting skills.
- Documented suspicious activity and events through detailed reports, submitting timely updates to manager.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Supervised or trained surveillance officers.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Trained surveillance officers on key factors to watch for and internal reporting procedures.
Maintenance
Tule River Tribal Council
11.2015 - 02.2018
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance.
- Handled tree care, grounds maintenance and general landscaping.
- kept departments and areas clean
Education
High School Diploma -
Porterville Adult School
Porterville, CA01-2017
Skills
- Incident response management
- Policy enforcement
- Access control management
- Emergency preparedness
- Video surveillance expertise
- Quick learner
- Detection software monitoring
- Accurate incident reporting
- Incident reporting
- Suspicious activity monitoring
- Facility monitoring and oversight
- Large payout verification
Timeline
Surveillance Supervisor
Tule River Tribe Gaming Commission
02.2018 - Current
Maintenance
Tule River Tribal Council
11.2015 - 02.2018
High School Diploma -
Porterville Adult School
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