ARLAN QUISIDO
Hinesville,GA
Summary
Motivated Information Technology professional with an IT certification, a Bachelor of Science in Airport and Airline Management, and over five years of experience in sales and customer-focused environments. Combines strong technical aptitude, troubleshooting abilities, and communication skills with proven leadership and teamwork developed through military service in the U.S. Army. Seeking an IT Support, Help Desk, or Entry-Level IT Specialist position where technical knowledge and problem-solving skills can contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Jen Speed Solutions
01.2020 - Current
- Build and maintain relationships with customers while providing solutions tailored to business needs.
- Troubleshoot customer concerns and coordinate resolutions to ensure customer satisfaction.
- Manage customer accounts, track sales activities, and maintain accurate records.
- Collaborate with internal teams to support operational efficiency and client success.
- Develop strong communication, problem-solving, and organizational skills in a fast-paced environment.
Infantryman - Airborne
United States Army
01.2011 - 01.2014
- Performed mission-critical operations requiring discipline, attention to detail, and adherence to procedures.
- Operated and maintained equipment while ensuring readiness and accountability.
- Worked effectively within diverse teams to accomplish objectives under pressure.
- Demonstrated leadership, adaptability, and strong decision-making skills in dynamic environments.
- Maintained security standards and followed established protocols and regulations.
Education
Bachelor of Science - Airport and Airline Management
Skills
- IT Support & Troubleshooting
- Computer Hardware & Software Installation
- Windows Operating Systems
- Network Fundamentals
- Microsoft Office Suite
- Customer Service & Technical Assistance
- System Configuration & Maintenance
- Problem Solving & Analytical Thinking
- Documentation & Reporting
- Team Collaboration
Certification
Information Technology Certification
Additional Qualifications
- Strong customer service and interpersonal communication skills.
- Experience working in team-oriented and mission-focused environments.
- Ability to learn new technologies quickly and adapt to changing priorities.
- Proven reliability, accountability, and professionalism.
Timeline
Sales Representative
Jen Speed Solutions
01.2020 - Current
Infantryman - Airborne
United States Army
01.2011 - 01.2014