Arleah Jacobs
Tampa,FL
Summary
Proven OTR Truck Driver with a history at Owner Operator Independent, showcasing a blend of safety compliance and exceptional stress management aptitude. Excelled in maintaining punctuality and professionalism, resulting in increased loyalty and repeat business. Skilled in verbal communication, adept at decision-making under pressure, significantly enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
OTR Truck Driver
Owner Operator Independent
Dallas, TX
07.2021 - 08.2024
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Contacted customers to report delayed delivery times.
- Communicated with company dispatchers to alert of any issues or delays.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
- Supported warehouse operations during loading and unloading procedures, ensuring proper handling of cargo to minimize damage.
- Escalated critical issues to supervisor for immediate correction.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Customer Service Representative
Sales Associate
Tampa, FL
05.2018 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Caregiver
Home Health Aid
Tampa, FL
01.2015 - 04.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
CDL - Transportation
Tampa Truck Driving School
Tampa, FL06.2021
Skills
- Safety Compliance
- Commercial driving
- Clean Driving Record
- Professionalism and Punctuality
- Verbal and written communication
- Troubleshooting
- Stress management aptitude
- Decision-Making Under Pressure
- Time tracking
Timeline
OTR Truck Driver
Owner Operator Independent
07.2021 - 08.2024
Customer Service Representative
Sales Associate
05.2018 - 06.2021
Caregiver
Home Health Aid
01.2015 - 04.2018
CDL - Transportation
Tampa Truck Driving School