Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arleen Dela Cruz

Lodi,NJ

Summary

Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Ivy Rehab Network, Inc. Expert in HIPAA compliance and organizational skills, I significantly improved customer service and operational efficiency. Skilled in critical thinking and adept at managing sensitive patient information, I ensure confidentiality and high-quality care.

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

31
31
years of professional experience

Work History

Patient Care Coordinator

Ivy Rehab Network, Inc
10.2018 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.

Patient Coordinator

Garden State Orthopedic
03.2005 - 10.2018
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Customer Service Representative

PSI, Inc
01.1994 - 02.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

St. Mary's Academy
Philippines
06-1978

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills

Languages

English
Full Professional

Timeline

Patient Care Coordinator

Ivy Rehab Network, Inc
10.2018 - Current

Patient Coordinator

Garden State Orthopedic
03.2005 - 10.2018

Customer Service Representative

PSI, Inc
01.1994 - 02.2004

High School Diploma -

St. Mary's Academy
Arleen Dela Cruz