ARLEEN DONOHO

• Provide outreach and interventions for identified students and families
• Support campus personnel in the areas of cultural and linguistic differences, barriers to attendance, and family training/education
• Identified, informed, and referred parents and campus staff to appropriate resources and services in the community
• Coordinate with campus personnel to implement joint employee home visits
• Participate in campus intervention teams for at-risk students and provide any family resources or services identified
• Collaborate with campus teaching staff to provide family engagement opportunities that are linked to campus goals, grade level goals, and student goals to ensure student achievement
• Provide campus staff training/education around family engagement
• Establish and maintain contacts with community partners, resources and agencies
• Maintain records/reports for campus Title I compliance

• Delivered training sessions tailored for entry-level claims representatives.

• Handles intricate auto and homeowner bodily injury claims, including cases of traumatic brain injury, disfigurement, fatality, UM/UIM.
• Analyzed loss details ensuring legal liability and adjudicated appropriately within guidelines.
• Managed and prioritized assigned claims workload to ensure efficient communication with stakeholders.
• Supports team members to address challenges effectively.
• Collaborated with vendors and business partners to ensure timely claims resolution.
• Managed diverse claim types, including high-complexity cases.

• Managed assessment and settlement of high-volume, low-complexity auto claims including comprehensive and collision cases.
• Utilized decision-making skills to address claims in adherence with authority guidelines, overcoming challenges along the way.
• Documented thought process with comprehensive details on damage evaluation, investigation, negotiation and settlement decisions.
• Work with external/internal business partners to establish expectations for claims resolution.
• Facilitated timely and effective resolutions through diverse communication channels.
• Develop comprehensive understanding of Property and Claims insurance industry products

What you have: