Arleen Erland, LCSW
Sandpoint,ID
Summary
I am a compassionate, authentic, intuitive and client-focused psychotherapist and breath worker who does her own work. With over 20 years of diverse experience, I build therapeutic relationships to facilitate tailored growth using evidenced based interventions to achieve the expressed goals of my client.
Overview
21
21
years of professional experience
Work History
Restaurant Owner/Operator
Self Employed Small Business Owner
09.2013 - 10.2022
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 20+ employees.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Developed unique events and special promotions to drive sales.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Created local music venue; vetting local bands, scheduling and promoting.
Adult Outpatient Therapist-PRN
Meridian Behavioral Healthcare
02.2012 - 08.2017
- Provided outpatient therapy for adults with depression, anxiety, bipolar and other mental illness disorders utilizing the social work perspective and eclectic research-based therapeutic approaches
- Developed client-focused treatment plans within Medicaid guidelines
- Documented client progress and maintained confidential records
- Provided community resources and referrals to clients
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans
Clinical Supervisor
Volunteers of America
02.2015 - 05.2017
- Contract clinician providing clinical supervision and onsite mental health services for veterans coming through the Veteran's Administration Programs in Gainesville, Ocala and Lake City, Florida
- Completed full Psycho-Social assessments upon admission to the program to determine best course of actions
- Documented patient information, treatment plans and patient responses
- Assisted in coordination of mental health support services provided by care team
- Led weekly group with up to 10 participants focusing on addiction, self esteem, social skills and self-sufficiency
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans
Clinician
Private Practice
04.2014 - 05.2017
- Clinician specializing in unresolved trauma
- Trained in EMDR
- Provided patients with detailed information about symptoms, causes and treatment expectations
- Evaluated patient histories, complaints and current symptoms
- Established appropriate course of treatment and implemented interventions
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
Senior Clinician
Meridian Behavioral Healthcare
02.2011 - 06.2014
- Crisis Stabilization Unit
- Provided individual clinical support and intervention for severely mentally ill
- Provided comprehensive, multi-disciplinary coordinated care to ensure stabilization
- Acted as liaison between Client and family members to provide psycho-education and support
- Coordinated supportive, community-based and beyond aftercare/placement
- Completed required documentation and conducted follow-up wellness-check appointments
- Responsible for utilization review and management
- Provided training, supervision and support for co-workers
- Coordinated with psychiatric, medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
Crisis Response Team Therapist/Family Team Coach
Children's Home Society of Florida
02.2010 - 08.2011
- Responded to imminent risk child protection cases and clinically assess for safety
- Completed Bio-psychosocial assessments
- Determined initial diagnosis and develops short-term treatment plan
- Encouraged family engagement and participation in treatment plan
- Conducted long-term safety assessment and planning
- Provided in-home clinical services
- Participated in multi-disciplinary staffing
- Responsible for covering 24 hour on-call shifts for emergency child protective situations
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs
Child Abuse Investigations Team Lead/Forensic Interviewer
Boulder County Housing & Human Services
11.2003 - 07.2010
- Performed complex/higher level sexual abuse investigations with law enforcement
- Coordinated with non-offending parents and law enforcement to conduct a sound video-taped interview of allegedly sexually abused children
- Offered one on one support and services to victims and families involved
- Completed investigation and presented case information with law enforcement at the Boulder County Sexual Assault Review Team
- Qualified and testified as an expert witness in criminal trials
- Worked closely with victim advocate to ensure victim services
- Determined the need for placement and obtains a judge's hold
- Placed at risk children in foster care
- Created and filed legal petitions requesting the court to consider the child(ren) dependent and neglected
- Coordinated with Boulder County Attorneys in processing dependency and neglect cases to reunite the family as soon as possible
- Offered support to families in high conflict
- Provided structured supervision for graduate student internship placement
Adjunct Professor
Denver University School for Social Work
08.2009 - 11.2009
- Provided graduate level theory and practice education on physical/emotional/ sexual abuse, neglect, poverty, treatment and case management
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback
- Designed and delivered class instruction to meet course competencies
Lead Shelter Worker/Legal Victim Advocate
Boulder County Safehouse
06.2003 - 12.2003
- Provided services/support/referrals for domestic violence victims Responsible for intake assessments, advocacy for restraining order filings, individual counseling, resource management and program development
- Responsible for managing on-site court restraining order clinic to include training and supervising 10 volunteers, providing court support, legal advocacy and increasing community resource collaboration
- Responsible for providing after hour assistance to female defendants of domestic violence
- Developed safety plans to meet victims' assessment of need
- Liaised with members of justice system on behalf of client
- Attended interagency meetings and networked to create community partnerships
- Constructed referral list of agencies and community resources for victims' to provide aftercare services
- Accompanied clients to court to clarify processes and procedures
Adult Misdemeanor Intake Coordinator
Boulder County Probation
03.2003 - 10.2003
- Performed Adult Misdemeanor Intakes and Risk Assessments
- Worked independently performing over 100 pre-trial intakes and risk assessments
- Administered the SSI, ASUS, LSI and SOC assessments and made supervision recommendations based on potential risk to the community
- Maintained compliance with all legal statutes, policies and procedures.
Domestic Violence Clinic Coordinator
Safeguard
08.2001 - 08.2002
- Facilitated restraining order clinic
- Provided court support, crisis counseling, crisis phone-line management and resource referrals
- Designed and developed the first Denver Metro research-based advocacy project for female defendants of domestic violence
Domestic Violence Project Coordinator
Denver University School of Law
06.2001 - 05.2002
- Coordinator of the first Denver Metro Advocacy Project for Female Defendants of Domestic Violence
- Designed and utilized a research tool to independently conduct in excess of 100 interviews of female defendants with the assistance of the Denver Public Defender's Office
- Produced a ground breaking research paper recognized by the National Clearinghouse on the Defense of Battered Women
- This project not only offered a plausible explanation for the sudden rise of females of domestic violence but also offered a more appropriate way to respond with legal advocacy and long-term services
Education
Master of Social Work -
Highlands University
Las Vegas, NM06.2002
Bachelor of Arts - Social Work
Metro State College
Denver, CO05.2000
Skills
- Clinical intuition
- Building rapport and safety
- History of successful therapeutic outcomes
- Mental health evaluations
- Clinical interventions
- Biopsychosocial assessments and treatment planning
- Business growth
- Business Development
- Attention to Detail
- Stakeholder communication
Licensing/Certifications
State of Florida CSW 11015
(Medicaid and Medicare Approved)
State of Idaho #LCSW 42029
State of Colorado #CSW 09928153
State of Montana-#BBH-LCSW-LIC-57384
Certified HeartMath Practitioner
Certified SomatIQ Breathwork Practitioner
Additional Information
- Fellowships and Awards, Summa Cum Laude; President's Honor Roll; Steps to Success Award; Metro State College-Leadership and Involvement Award for Outstanding Individual Effort Award.
Timeline
Clinical Supervisor
Volunteers of America
02.2015 - 05.2017
Clinician
Private Practice
04.2014 - 05.2017
Restaurant Owner/Operator
Self Employed Small Business Owner
09.2013 - 10.2022
Adult Outpatient Therapist-PRN
Meridian Behavioral Healthcare
02.2012 - 08.2017
Senior Clinician
Meridian Behavioral Healthcare
02.2011 - 06.2014
Crisis Response Team Therapist/Family Team Coach
Children's Home Society of Florida
02.2010 - 08.2011
Adjunct Professor
Denver University School for Social Work
08.2009 - 11.2009
Child Abuse Investigations Team Lead/Forensic Interviewer
Boulder County Housing & Human Services
11.2003 - 07.2010
Lead Shelter Worker/Legal Victim Advocate
Boulder County Safehouse
06.2003 - 12.2003
Adult Misdemeanor Intake Coordinator
Boulder County Probation
03.2003 - 10.2003
Domestic Violence Clinic Coordinator
Safeguard
08.2001 - 08.2002
Domestic Violence Project Coordinator
Denver University School of Law
06.2001 - 05.2002
Master of Social Work -
Highlands University
Bachelor of Arts - Social Work
Metro State College
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