Ralph Rimualdo
Queensbury,NY
Summary
Owner/operator with extensive experience in client relations and business development and many years within the insurance industry. Highly skilled at running multiple tasks. Proven track record in operational oversight and team management, focused on delivering exceptional service. Demonstrated ability to drive revenue growth through effective leadership and strategic initiatives.
After several years of owning my own businesses I am ready to put my experience and knowledge to work in an organization where I can assist in their future growth.
Overview
30
30
years of professional experience
Work History
Restaurant Owner/Operator
Crave Hot Dog & BBQ
Queensbury, New York
08.2025 - Current
- Streamlined daily operations for food preparation and service delivery.
- Coordinated inventory management and supply ordering processes to ensure efficiency.
- Developed marketing strategies to effectively promote food offerings and events.
- Ensured compliance with health and safety regulations within kitchen environment.
- Oversaw financial transactions, maintaining accurate records of all activities.
Owner/Operator
Beef Jerky Experience
Lake George, NY
06.2017 - 04.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, including ordering and organizing stock effectively.
- Trained and supervised staff on customer service techniques and sales strategies.
- Developed marketing initiatives to promote store events and enhance product visibility.
- Implemented visual merchandising strategies to optimize product presentation throughout the store.
- Created targeted marketing strategies that increased overall sales performance.
- Maintained optimal inventory levels by coordinating orders with suppliers.
Owner/Operator
Servpro of Southern Saratoga County
Wilton, NY
02.2004 - 04.2025
- Established long-lasting relationships with insurance agencies, adjusters, and business owners.
- Grew restoration business by 20% annually through effective operational management.
- Oversaw operations generating $2.5 million in revenue.
- Devised marketing strategies that successfully attracted new clients.
- Managed daily operations and staff scheduling for restoration projects efficiently.
- Implemented training programs ensuring compliance with safety protocols.
- Coordinated communication between clients and restoration teams during projects.
- Conducted inventory management for equipment and supplies to optimize resources.
National Account Manager
Servpro Industries Inc.
Gallatin, Tennessee
03.2003 - 02.2006
- Managed relationships with key national clients to optimize partnership effectiveness.
- Developed strategic account plans aligning client goals with company objectives.
- Analyzed market trends to uncover opportunities for account growth and expansion.
- Negotiated contracts and pricing agreements maximizing profitability for key accounts.
Claims Reinspector
Safeco Insurane
Nashville, Tennessee
06.2001 - 05.2003
- Evaluated insurance claims for damages due to natural disasters.
- Investigated claims by conducting interviews with policyholders and witnesses.
- Collaborated with contractors to assess repair estimates and necessary work.
- Communicated effectively with clients to explain claim procedures and requirements.
- Reviewed policies to determine coverage and eligibility for claims submission.
SIU Investigator
State Farm
Miami, Florida
06.1996 - 05.2001
- Conducted thorough investigations into suspicious claims and potential fraud cases.
- Collaborated with law enforcement on complex fraud investigations and case management.
- Analyzed evidence and documentation to identify patterns of fraudulent activity.
Education
Master of Arts - Business/Music
University of Miami
Miami, FL05-2001
Bachelor of Arts - Liberal Arts, Music
SUNY Purchase
Purchase, NY05-1990
Skills
- Account management and client relations
- Business growth and retention
- Networking events
- Marketing strategy and implementation
- Operational efficiency
- Strategic planning
- Effective communication
- Team leadership and staff management
- Customer engagement and satisfaction
- Sales oversight and revenue generation
- Risk evaluation
- Claims assessment
- Policy management expertise
Affiliations
- Lake George Regional Chamber of Commerce
- Adirondack Regional Chamber of Commerce
- Served as a board member for Adirondack Regonal Chamber of Commerce
- Served as a board member for Adirondack Theater Festival
- Throughout my career I have volunteered with several different organizations and charity events
Timeline
Restaurant Owner/Operator
Crave Hot Dog & BBQ
08.2025 - Current
Owner/Operator
Beef Jerky Experience
06.2017 - 04.2025
Owner/Operator
Servpro of Southern Saratoga County
02.2004 - 04.2025
National Account Manager
Servpro Industries Inc.
03.2003 - 02.2006
Claims Reinspector
Safeco Insurane
06.2001 - 05.2003
SIU Investigator
State Farm
06.1996 - 05.2001
Master of Arts - Business/Music
University of Miami
Bachelor of Arts - Liberal Arts, Music
SUNY Purchase