- Gardening
- Cooking
- Backpacking and Hiking
- Gym Workouts
- Outdoor Recreation
- Knitting and Crocheting
Mang Moua
Woodbury,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
36
36
years of professional experience
Work History
Restaurant Owner/Operator
Dragon Express Deli/Thai Crystal Garden
10.2014 - 03.2024
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Supervised daily activities of restaurant and 6 employees.
Customer Service Representative
Group Health Cooperative
07.2000 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted walk-in customers
- Informed customer about their eligibility, benefits and providers of network.
- Sent out enrollment packet to new customer
Teacher Aide
Eau Claire Area School District
02.1988 - 07.2000
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
- Taught courses under guidance of senior instructors.
- Maintained safety and security by overseeing students in recess environments.
- Scheduled and Interpreted at Parent and Teacher Conferences for the Hmong parents that had language barrier
- Registered new students.
- Supervised recess, lunch and daily student intake and dismissal.
- Developed and implemented classroom routines to address varying student needs.
Education
No Degree - Health Education
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
University City High School
Philadelphia, PA06-1987
Skills
- Adaptability and flexibility
- Client support
- Experienced with office technology
- Inventory oversight
- Time management
- Sales expertise
- Client follow-up coordination
- Microsoft Office Suite
- Multitasking and organization
- Reliability and Punctuality
Interests
Timeline
Restaurant Owner/Operator
Dragon Express Deli/Thai Crystal Garden
10.2014 - 03.2024
Customer Service Representative
Group Health Cooperative
07.2000 - 10.2014
Teacher Aide
Eau Claire Area School District
02.1988 - 07.2000
No Degree - Health Education
Chippewa Valley Technical College
High School Diploma -
University City High School
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