Tiffany Lee
Minot,ND
Summary
Compassionate, bilingual operations leader and former business owner offering 10 years of team management expertise combined with foundational non-profit experience. Proven track record of hiring, mentoring, and advancing immigrant and refugee populations within the workforce. Exceptional skills in community resource networking, workplace training program development, and complex logistics coordination. Eager to leverage deep cross-cultural communication skills and entrepreneurial agility
Overview
1
1
Certification
16
16
years of professional experience
Work History
Restaurant Owner/Operator
Charlies Main Street Cafe
Minot, ND
11.2014 - Current
- Managed daily operations of café to optimize service efficiency and enhance customer satisfaction.
- Supervised staff training programs to maintain high service standards across operations.
- Cultivated and maintained a robust network of local business owners, vendors, and community leaders, creating a foundational blueprint for developing corporate employment pipelines and hiring partnerships.
- Identified areas for improvement in operations, training, menu development, pricing, and inventory management to enhance overall performance.
- Managed a highly diverse, multilingual team speaking Korean, Tagalog, Afrikaans, and Japanese; developed creative communication frameworks and visual training aids to overcome language barriers and ensure operational safety.
Program Coordinator
Immigrant Refugee Community Organization
Portland, OR
09.2012 - 05.2014
- Coordinated community outreach programs for immigrant and refugee populations, enhancing access to vital resources.
- Managed daily program operations to ensure compliance with policies and regulations.
- Acted as a liaison between external organizations and partners to facilitate service delivery.
- Explained program offerings and requirements to participants, ensuring clarity and understanding of available services.
- Delivered comprehensive case management services, including intake assessments and crisis interventions, supporting clients in navigating challenges.
- Assessed client needs, developed service plans, and monitored progress toward established goals.
TEFL Instructor
American Language Institute
San Diego, CA
07.2010 - 08.2010
- Created engaging lesson plans for diverse student groups at American Language Institute.
- Facilitated interactive classroom activities to enhance language acquisition and retention.
- Utilized audio-visual aids, including videos, pictures, flashcards, games, and worksheets, for effective teaching.
- Implemented positive behavior management strategies to create conducive learning environments.
- Monitored student performance and offered tailored guidance to enhance language skills.
- Facilitated small-group conversations to boost listening comprehension and foster peer interaction.
- Conducted one-on-one tutoring sessions for struggling students requiring additional coursework support.
Education
Professional Certificate in Teaching English As A Foreign Language -
San Diego State University
San Diego, CA08-2012
Graduate Degree - Teaching
San Diego State University
San Diego, CA05-2012
Bachelor of Arts - International Security Conflict Resolution
San Diego State University
San Diego, CA05-2010
Skills
- Menu pricing strategies
- Inventory management
- Client relations
- Customer feedback analysis
- Team collaboration
- Staff engagement
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Certification
- Teaching English as Foreign Language (TEFL)
- California Teacher's Credentials- issued 2012
Timeline
Restaurant Owner/Operator
Charlies Main Street Cafe
11.2014 - Current
Program Coordinator
Immigrant Refugee Community Organization
09.2012 - 05.2014
TEFL Instructor
American Language Institute
07.2010 - 08.2010
Professional Certificate in Teaching English As A Foreign Language -
San Diego State University
Graduate Degree - Teaching
San Diego State University
Bachelor of Arts - International Security Conflict Resolution
San Diego State University