Arleen Gonzalez
Mission,TX
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
New York Covid-19 Vaccine Scheduler
Express Employment
02.2021 - 04.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Medical Receptionist
Valley Pulmonary Group
01.2020 - 11.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Temporary Teacher
Region One ESC
01.2018 - 08.2018
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2016
Skills
- Call Transfers
- Front Desk Operations
- Patient Scheduling
- Medical Billing and Coding
- Answer Telephones
- Medical Information Software
- Payment Scheduling and Collection
- Claim Forms
- HIPAA Guidelines
- Referral Verification
- Records Maintenance
- Office Supplies and Inventory
- Typing and Filing
Certification
- Certified Temporary Teacher, Region One Esc- 2019
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
New York Covid-19 Vaccine Scheduler
Express Employment
02.2021 - 04.2021
Medical Receptionist
Valley Pulmonary Group
01.2020 - 11.2020
Temporary Teacher
Region One ESC
01.2018 - 08.2018
High School Diploma -
Penn Foster Career School