Arleen Kaur
Bethpage,USA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
6
6
years of professional experience
Work History
Entitlement Specialist
The Mental Health Association of Nassau County
South Hempstead, NY
08.2024 - 01.2025
- Acted as liaison between consumers and third-party organizations to ensure uninterrupted benefits.
- Guided staff, consumers, and service providers on application completion and available benefits.
- Collaborated with Financial Management program staff to fulfill daily administrative duties.
- Screened consumers during intake process to assess eligibility for benefits.
- Completed necessary Social Security and OTDA benefit applications for enrolled consumers promptly.
- Obtained and submitted required documentation within timeframes, following up with service providers.
- Participated in weekly Social Security Administration calls to update consumer information and resolve issues.
- Educated consumers and staff on earnings impact on benefits and entitlement programs.
Verizon Retail Store Mangaer
Your Wireless
Syosset, NY
01.2023 - 08.2024
- Analyzed financial data to discover cost-saving opportunities and areas for improvement.
- Monitored market trends in retail, assessing customer initiatives and local competitors.
- Processed cash register transactions accurately while delivering exceptional customer service.
- Implemented strategies to enhance customer satisfaction and foster brand loyalty.
- Created optimal customer experiences daily through attentive service and support.
- Assisted customers throughout the sales process, ensuring comprehensive understanding of products.
- Educated customers about Verizon products and services to drive informed purchasing decisions.
- Achieved sales targets consistently, surpassing company production standards.
HR Coordinator
Rizak International Trader
Delhi, India
03.2022 - 12.2022
- Extensive experience in overseeing smooth implementation of HR policies for manpower planning, performance management system, recruitment, selection and training of employees
- Experience in maintaining harmonious industrial relations among management and workers through efficient administration and resolution of employees’ grievances
- Skilled in conceptualizing and developing training & development initiatives for improved productivity, building capability and quality enhancement
- Deft in steering Employee Engagement initiatives across the organization and ensuring workmen queries and problems are addressed on time
- An enterprising leader with exceptional negotiation skills and hands-on experience in training and development of subordinates
Subject coordinator Grade 4 and 5
Lotus Valley International School
Gurgaon, India
07.2021 - 03.2022
- Conducted orientation for choosing foreign language
- Mentor in Heritage Club for Vocational Education.
- Organized an intra school foreign language program 'Carpe Diem'21
- Designing material through PPT
Subject Coordinator of Grade 5 and 6 of Spanish
Delhi Public School
Gurgaon, India
01.2019 - 06.2021
- Organized poem recitations, quizzes, tongue twisters, role play and other activities.
- Worked on school management software like campus care, Teams, Google Forms, Impartus.
- Certificate Program in Virtual teaching from Xperiential learning and Nistha training from CBSE.
- Participated in the National Webinar on National Education Policy 2020.
- Led students in Spanish Virtual programs and competitions like Language week, poetry and collage making competition and Spanish Play presented by Grade 4.
Subject Coordinator of Grade 5 and 11 of Spanish
Goenka World School
Gurgaon, India
01.2019 - 06.2021
- Experienced MYP, 1B and IGSCE Board for teaching Spanish.
- Class Mentor to Grade 11 students.
- Organized Cultural events, Dance performances and Language week.
- Organized Food Festival and Assemblies on Spanish topics.
- Worked on school management software like shriconnect.
- Participation in Achievers Program conducted by Mr. Tim Taylor (UK).
- Conducted a workshop for Branch School Teacher of Foreign Language to share our ideas.
- Showcased Foreign language Exhibition with the help of students for middle school.
Education
Bachelor Degree - Marketing
Delhi University
Delhi, IndiaSpecialized - Spanish – Level A1-C1
Instituto Hispania
Delhi, IndiaSkills
- Recruitment
- Talent Management
- Performance Management
- Employee Engagement
- Training & Development
- Liaising
- Coordination
- Payroll Management
- HR Audits
- Exit Interviews
- MIS Management
- Data Management
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Microsoft Access
- Intuit QuickBooks
Timeline
Entitlement Specialist
The Mental Health Association of Nassau County
08.2024 - 01.2025
Verizon Retail Store Mangaer
Your Wireless
01.2023 - 08.2024
HR Coordinator
Rizak International Trader
03.2022 - 12.2022
Subject coordinator Grade 4 and 5
Lotus Valley International School
07.2021 - 03.2022
Subject Coordinator of Grade 5 and 6 of Spanish
Delhi Public School
01.2019 - 06.2021
Subject Coordinator of Grade 5 and 11 of Spanish
Goenka World School
01.2019 - 06.2021
Bachelor Degree - Marketing
Delhi University
Specialized - Spanish – Level A1-C1
Instituto Hispania