Danessa Brewington
New York,NY
Summary
Dynamic Entitlement Specialist with a proven track record at Samaritan Daytop Village, excelling in customer relations and expert problem-solving. Successfully ensured complete applications for benefits, enhancing client access to essential services. Strong analytical thinker with a focus on documentation management, driving efficiency and client satisfaction through effective case representation.
Overview
8
8
years of professional experience
Work History
Entitlement Specialist
Samaritan Daytop Village
09.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Ensure 100% of eligible clients have accurate and complete applications submitted for Social Security, Medicaid, & SNAP
- Successfully request and represent cases in Fair Hearings for denied or lapsed benefits, for the clients
- Schedule van requests for clients to replacement benefit cards when case becomes active.
Supervisor
Acacia Network
08.2019 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Security Supervisor
Arrow
06.2017 - 08.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
South Shore Highschool
Brooklyn NySkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Entitlement Specialist
Samaritan Daytop Village
09.2021 - Current
Supervisor
Acacia Network
08.2019 - 08.2021
Security Supervisor
Arrow
06.2017 - 08.2019
South Shore Highschool
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