Arleen Miller
North Lauderdale,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Cleveland Clinic
Weston, FL
02.2023 - Current
- Responded to customer inquiries about appointment setting procedures promptly.
- Cultivated strong relationships with various departments to enhance collaboration.
Traffic Controller
Hard Rock Stadium
Miami Gardens, FL
08.2014 - Current
- Assembled traffic cones and pathways to guide vehicles and pedestrians safely.
- Collaborated with Public Officers to ensure effective traffic management during events.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
Client Service Coordinator
Pompano Import/BMW Dealership
Coconut Creek, FL
10.2017 - 01.2023
- Employed positive telephone etiquette to warmly greet customers and identify issues.
- Collaborated with operational teams to resolve service issues and improve client satisfaction.
- Maintained accurate records of client interactions to analyze trends in customer satisfaction.
- Service Writer for 6 months
Receptionist
Margate Lincon & Volvo (Homan Auto)
Margate, FL
08.2010 - 07.2017
- Greeted and welcomed visitors, directing them to appropriate personnel efficiently.
- Managed multi-line phone system, routing calls to proper extensions or taking messages accurately.
- Collaborated with office manager to achieve operational goals and improve workflow efficiency.
Education
Bachelor of Arts - Business Administration and Management & Broadcast
City College - Fort Lauderdale
Fort Lauderdale, FL06-2006
Skills
- Customer support and assistance
- Problem resolution
- 27 years of customer service experience
Timeline
Appointment Setter
Cleveland Clinic
02.2023 - Current
Client Service Coordinator
Pompano Import/BMW Dealership
10.2017 - 01.2023
Traffic Controller
Hard Rock Stadium
08.2014 - Current
Receptionist
Margate Lincon & Volvo (Homan Auto)
08.2010 - 07.2017
Bachelor of Arts - Business Administration and Management & Broadcast
City College - Fort Lauderdale
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