Arleesha Reynolds
Albany,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Walmart
09.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Detention Officer
Lee County Sheriff's Office
05.2021 - Current
- Write daily reports and maintain logs of inmate activities and behaviors.
- Conduct physical searches of inmates and premises in search of weapons and contraband.
- Take custody of inmates from arresting officers to begin processing into detention facility.
- Regularly conduct security and sanitation checks.
- Attend to feeding, housing, and physical well-being of inmates.
Armed Security Officer
Dynamic Security Services
09.2020 - 05.2021
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Guard
Allied Universal
08.2017 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Correctional Officer II
Lee State Prison
09.2015 - 08.2017
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Customer Service Associate
Academy Sports And Outdoors
06.2013 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Skills
- Crisis Intervention
- Surveillance
- Inmate Rights Knowledge
- Restraint Techniques
- Report Preparation
- Data Entry
- Data Collection
- Call Management
- Problem-Solving Abilities
- Customer Service
Timeline
Delivery Driver
Walmart
09.2022 - Current
Detention Officer
Lee County Sheriff's Office
05.2021 - Current
Armed Security Officer
Dynamic Security Services
09.2020 - 05.2021
Security Guard
Allied Universal
08.2017 - 09.2020
Correctional Officer II
Lee State Prison
09.2015 - 08.2017
Customer Service Associate
Academy Sports And Outdoors
06.2013 - 09.2015