Arleigh Hill
Purcellville
Summary
I currently work at Franklin Park Pool as both a Recreation Aide and Lifeguard, where I provide excellent customer service, ensure patron safety, and help maintain a welcoming and organized facility. In these roles, I respond calmly to emergencies, assist guests with program information and facility use, and resolve concerns with professionalism and care. Since employing with PRCS, I have worked over 1,000 hours. Additionally, my experience as a Sales Associate at an agro-tourism farm strengthened my ability to communicate effectively, handle customer concerns, and create positive experiences in busy, public-facing environments. These combined roles have equipped me with strong problem-solving, teamwork, and interpersonal skills that I bring to every shift.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Great Country Farms
09.2024 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Recreational Aide
Loudoun County Parks, Recreation And Community Services
04.2023 - Current
- Responded quickly to emergency situations according to established protocols.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Kept an organized work environment to ensure full efficiency and patron satisfaction.
- Collaborated with coworkers to maintain positive work relations.
- Addressed customer concerns, providing exceptional customer service and efficient problem solving.
Lifeguard
Loudoun County Parks, Recreation And Community Services
04.2023 - Current
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Dealt with patron complaints, questions, and concerns in a respectful manner.
Skills
- Collaboration and Teamwork
- Customer service
- Safety Guidelines and Procedures
- Enforcing Rules and Regulations
- Problem-solving skills
- Red Cross CPR/AED/Emergency Oxygen certified
Certification
Lifeguarding with CPR/AED for Professional Rescuers
First Aid and Administering Emergency Oxygen
Timeline
Sales Associate
Great Country Farms
09.2024 - Current
Recreational Aide
Loudoun County Parks, Recreation And Community Services
04.2023 - Current
Lifeguard
Loudoun County Parks, Recreation And Community Services
04.2023 - Current
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