Ashlynn Dodson
Summary
Customer-focused professional with 4+ years of experience providing exceptional service in retail and pharmacy settings. Proven ability to handle high-volume transactions, resolve customer concerns, maintain compliance standards, and support team operations. Strong communication, multitasking, and organizational skills with a commitment to delivering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Burleson, Texas
10.2021 - Current
- Anticipated customer needs and delivered exceptional service, ensuring adherence to company standards.
- Provided prompt customer support with professionalism, fostering a positive customer experience.
- Provided customer service with a positive demeanor, creating a welcoming atmosphere for patrons.
- Operated system transactions for cash, credit, exchanges, returns, and refunds, ensuring accuracy and efficiency in cash flow.
- Trained new hires on policies and procedures, enhancing team compliance and efficiency.
- Conducted daily merchandise stocking, ensuring full shelf availability and improved customer access.
Pharmacy Technician
Walgreens
Burleson, Texas
06.2023 - 11.2023
- Accurately processed and entered prescription information while maintaining strict attention to detail.
- Supported pharmacists by preparing, labeling, and organizing medications accurately and efficiently.
- Managed inventory, restock medications, and removed expired products to maintain compliance and organization.
- Prioritized tasks effectively to reduce patient wait times and improve overall pharmacy operations.
- Ensured patient confidentiality through strict adherence to HIPAA regulations.
- Managed phone communications effectively while balancing customer service and prescription processing tasks.
- Processed cash transactions accurately while operating point-of-sale systems.
Education
High School Diploma -
Burleson Centennial High School
Burleson, TxSkills
- Customer Relationship Management
- Product Knowledge
- Problem Solving
- Conflict Resolution
- Active listening
- Collaboration Teamwork
- Time Management
- Organization
- Attention to detail
- Adaptability
- Process Improvement
- Strategic Thinking
- Work Ethic
- Fast Learner
- Responsibility
Languages
English
Accomplishments
- Employee Of The Month
Timeline
Pharmacy Technician
Walgreens
06.2023 - 11.2023
Customer Service Associate
Walgreens
10.2021 - Current
High School Diploma -
Burleson Centennial High School