Holly Nebel
Bend,OR
Summary
Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Skyservice Business Aviation
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
- Performed wide-ranging administrative, financial and service-related functions.
Car Rental Agent
Hertz Rent-a-Car
08.2022 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Completed vehicle inspections prior to service and after completion to assess damage.
Lead Associate Operations
JP Morgan Chase
02.2019 - 07.2022
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Counted, verified and handled bank deposits and armored car transactions.
Associate Banker
JP Morgan Chase
08.2018 - 02.2019
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Promoted bank's products and services by consistently cross-selling to customers.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Courier Network Call Center Agent
Parcelshield
05.2018 - 05.2019
- Track medical shipment to ensure timely delivery to patients in need.
- Work with courier services to rescue time sensitive shipments and ensure proper storage until delivery can be coordinated.
- Verified package information to check for accuracy and completeness.
- Directed delivery drivers to clients home or designated areas to fulfill orders.
- Maintained and updated records, reports, files and communication information.
- Entered phone calls, emails or hard copy information into computerized maintenance management system.
Customer Service Cashier
Lowes Home Improvement
02.2016 - 04.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
Education
DIPLOMA -
Crook County High School
Prineville, OR01.2014
Skills
- Banking
- Cash Handling
- Microsoft Word
- Cashiering
- Complex Problem-Solving
- Appointment Scheduling
- Customer Support
- Team Collaboration
- Regulatory Compliance
- Employee Management
- Office Management
- Research
- Upselling
- Personal Assistant Experience
- Customer relationship management
- Fraud
- Relationship management
- Administrative experience
- Retail sales
Certification
Heavy Equipment Operator
Groups
CCHS Golf Team
Timeline
Customer Service Associate
Skyservice Business Aviation
08.2023 - Current
Car Rental Agent
Hertz Rent-a-Car
08.2022 - 08.2023
Lead Associate Operations
JP Morgan Chase
02.2019 - 07.2022
Associate Banker
JP Morgan Chase
08.2018 - 02.2019
Courier Network Call Center Agent
Parcelshield
05.2018 - 05.2019
Customer Service Cashier
Lowes Home Improvement
02.2016 - 04.2018
DIPLOMA -
Crook County High School
Heavy Equipment Operator
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