KHRISTABEL APELADO
Teller
Paso Robles,CA
Summary
Medical Office Support Medical Billing/Coding Graduate Proficiency with Medical Terminology, Health Insurance, Diagnosis and Coding Strong focus on detail, accuracy, quality, and organization Specialized experience in caregiving and high-quality customer service Productive in high-volume and high-stress environments. KEY STRENGTHS Certificates: Medical Billing and Coding... Registered Nurse... Professional Support Worker Knowledge: Medical Terms... Insurance Terms... Anatomy... HIPPA Rules… Fraud-Abuse Skills: ICD... CPT... HCPCS... CMS 1500 Form... Automated Billing… Denial Management Technology: Billing Software... Scheduler... Word... Excel... Web Ex... Adobe Connect Traits: Accurate... Self-Starter... Efficient ... Compassionate... Quick Learner... Confidential Other: Skilled team player with a strong background in Banking and Restaurant environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
PeachTree Hotel Group/ Courtyard Marriott
Paso Robles, Ca
07.2023 - Current
- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the company’s guest book or internal database and directing them to their designated rooms
- Receiving calls, conducting room reservations, and verifying existing bookings
- Organizing transportation services and making restaurant reservations for guests upon request
- Processing customer payments and presenting them with the bill upon check-out
- Assisting guests who request additional services including catering, wedding bookings, and retreat activities
- Keeping the front desk neat, orderly, and sanitized at all times.
Bank Teller
Wells Fargo Bank
Paso Robles, Ca
08.2019 - Current
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Informing customers about bank products and services
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Packaging cash and rolling coins to be stored in drawers or the bank vault
- Keeping a clean, organized work area and a professional appearance
- Handling currency, transactions, and confidential information responsibly
- Using software to track bank information and generate reports
- Following all bank financial and security regulations and procedures
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.
People/Service Manager
McDonald's Morro Bay
Morro Bay, Ca
04.2014 - 02.2023
- Ensure high standards of Customer Service are maintained
- Coordinate staff scheduling and motivate staff to achieve targets
- Ensure Standard of hygiene are maintained and that restaurant complies with health and safety regulations
- Implement team Companies Policies, Procedures, and Ethics
- Handle Customer complaints and queries
- Organize stock and Equipment and oversee building maintenance, cleanliness, and security
- Prepare reports and other performance analysis documentation
- Train and develop existing staff
- Cash Management.
Optical Technician
Advanced EyeCare
Pismo Beach, Ca
12.2014 - 12.2015
- Updated Patient care documents
- Scheduled and supervised doctor’s appointments
- Arrange and maintain optical merchandise displays
- Use lensometers, Phoropter or lens analyzers to determine the current lens prescriptions for clients
- Use scanning devices such as Octavue, Optos, and IOP machines for Patients
- Diagnosis and Care
- Advise clients on the correct procedures for wearing eyeglasses and caring for the lens and frame
- Maintain records of client prescriptions, payments, and work orders sent to the Laboratory
- Verification of prescriptions with the examining ophthalmologist.
Professional Caregiver
01.2006 - 01.2008
- Updated resident care documents
- Scheduled and supervised doctor’s appointments
- Took vital signs and assisted nurses with procedures.
Staff Nurse
Perpetual Help Medical Center
Manila, Philippines
01.2005 - 01.2006
- Documented patient procedures and progress
- Delivered assessments, took vital signs, and other nursing procedures
- Administered medication (Oral, Parenteral, and Topical).
Medical Liaison
Metro Care Health Insurance
Manila, Philippines
01.2001 - 01.2004
- Managed busy front desk, patient load, and multi-line phone system
- Excelled in collecting old accounts
- Collected payments and co-pays from patients and responsible companies
- Entered patient information and verified insurance coverage.
Education
Medical Billing and Coding -
Laurus College
01.2013
Personal Support Worker Program -
Clarkridge Career Institute
04.2009
Bachelors in Nursing -
Far Eastern University
01.1998
Skills
- Medical Terminology
- Health Insurance
- Diagnosis and Coding
- Caregiving
- Customer Service
- Medical Terms
- Insurance Terms
- Anatomy
- HIPPA Rules
- ICD
- CPT
- HCPCS
- CMS 1500 Form
- Automated Billing
- Denial Management Technology
- Billing Software
- Scheduler
- Word
- Excel
- Web Ex
- Adobe Connect
- Accurate
- Self-Starter
- Efficient
- Compassionate
- Quick Learner
- Confidential
- Skilled team player
- Banking
- Restaurant environments
- Good computer abilities
- Clerical Support
- Team Collaboration
- Complaint Handling
- Assertiveness
- Customer Support
Strengths
Medical Billing and Coding, Registered Nurse, Professional Support Worker, Medical Terms, Insurance Terms, Anatomy, HIPPA Rules, ICD, CPT, HCPCS, CMS 1500 Form, Automated Billing, Billing Software, Scheduler, Word, Excel, Web Ex, Adobe Connect, Accurate, Self-Starter, Efficient, Compassionate, Quick Learner, Confidential, Skilled team player with a strong background in Banking and Restaurant environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities.
Languages
English
Professional
Tagalog
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Associate
PeachTree Hotel Group/ Courtyard Marriott
07.2023 - Current
Bank Teller
Wells Fargo Bank
08.2019 - Current
Optical Technician
Advanced EyeCare
12.2014 - 12.2015
People/Service Manager
McDonald's Morro Bay
04.2014 - 02.2023
Professional Caregiver
01.2006 - 01.2008
Staff Nurse
Perpetual Help Medical Center
01.2005 - 01.2006
Medical Liaison
Metro Care Health Insurance
01.2001 - 01.2004
Medical Billing and Coding -
Laurus College
Personal Support Worker Program -
Clarkridge Career Institute
Bachelors in Nursing -
Far Eastern University
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