Traci Cryer
Guthrie,OK
Summary
Organized and dependable candidate successful at managing multiple projects with integrity, honesty and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Farmers Insurance Group
Edmond, OK
11.2010 - 01.2018
- Filed FNOL Homeowners and Auto Insurance Claims.
- QA Analysis: Scored call center calls and coached representatives on call outcomes.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed call center supervisor line for associates to call in when in need of assistance.
Teller Supervisor
Stockmans Bank (Cattlemans Bank)
Altus, OK
05.1999 - 02.2010
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Examined tellers' reports of daily transactions for accuracy.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Fostered culture of excellence, setting clear expectations and providing support for team development.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Business Development Representative
TBS Factoring Services, LLC
Oklahoma City, OK
02.2018 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Negotiated contracts and closed sales with new and existing clients.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Recorded accurate and efficient records in customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Associate Of Applied Science - General Studies
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2014
Skills
- Relationship Building
- Performance Tracking
- Salesforce
- Customer Relationship Management
- Continuous professional improvement
- Active Listening
- Analytical Thinking
- Multitasking Abilities
- Task Prioritization
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Self Motivation
- Written Communication
- Professional Demeanor
- Analytical Skills
- Contract Negotiation
- Web technologies and services
- CRM Software
- Account Servicing
- Cash Handling
- Processing payments
- Goal Setting
- Professionalism
- Time management abilities
- Adaptability
- Data Entry
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
- Paperwork Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Quality Control
- Clerical Support
- Filing
- Recordkeeping strengths
- Account updating
- Office equipment proficiency
- Proofreading
- Quality Assurance Controls
- CRM software proficiency
- Report Generation
- Medical terminology knowledge
- Document Control
- Conflict Mediation
- Dispute Resolution
- Client Relations
- Customer Service
- Call center experience
- Conflict Resolution
- Payment Processing
- Prioritization
- Account Management
- Reading Comprehension
- Record preparation
- Consultative Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Development Representative
TBS Factoring Services, LLC
02.2018 - Current
Customer Service Associate
Farmers Insurance Group
11.2010 - 01.2018
Teller Supervisor
Stockmans Bank (Cattlemans Bank)
05.1999 - 02.2010
Associate Of Applied Science - General Studies
Oklahoma State University - Oklahoma City