Arleisha Oliver
Perry,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
Life Insurance Services
Perry, GA
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
LD&T Coordinator
Frito Lay Traffic
10.2022 - Current
- Efficiently coordinated logistics and transportation activities, ensuring timely delivery of products to customers while maintaining high levels of customer satisfaction
- Utilized data analysis and reporting tools to identify opportunities for process improvements and cost savings, resulting in enhanced efficiency and customer service
- Communicated effectively with customers to provide updates on order status, address concerns, and ensure a positive customer experience
- Collaborated with internal teams and external partners to resolve transportation issues and address customer inquiries, providing prompt and effective solutions.
Dispatch Supervisor
T & A Dispatch LLC
02.2019 - 10.2022
- Oversaw daily dispatch operations, including assigning routes, coordinating driver schedules, and monitoring vehicle tracking systems to ensure on-time deliveries
- Trained and mentored dispatch team members on best practices for customer service, communication, and problem-solving, fostering a positive work environment focused on delivering exceptional service
- Implemented process improvements and streamlined workflows to enhance efficiency and customer service levels, resulting in improved satisfaction ratings and repeat business.
Education
High School Diploma -
Perry High School
Perry, GA05-2011
Skills
- Communication Skills
- Appointment Scheduling
- Problem-Solving
- Interpersonal Skills
- Time Management
- Customer Relationship Management
- Adaptability
- Attention to Detail
- Teamwork
Timeline
Inside Sales Representative
Life Insurance Services
06.2023 - Current
LD&T Coordinator
Frito Lay Traffic
10.2022 - Current
Dispatch Supervisor
T & A Dispatch LLC
02.2019 - 10.2022
High School Diploma -
Perry High School