Nicole Brower
Gresham,OR
Summary
Customer service driven inside sales with over 15 years of inside sales experience working with non-ferrous and ferrous metal.
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Tube Service Company
Portland, OR
01.2022 - 11.2022
- Quoting customers.
- Writing orders.
- Writing purchase orders.
- I do a lot of sourcing for material for my customers.
Inside Sales Representative
Metal Supermarkets
Portland, OR
08.2017 - 01.2022
- Assisted counter customers with product inquiries and purchasing decisions.
- Managed incoming sales calls to address customer needs and facilitate orders.
- Sourced materials to ensure inventory availability for sales operations.
- Purchased materials to meet project needs.
- Created purchase orders for inventory management.
- Accepted and inspected incoming materials for quality.
- Processed shipments through UPS.
Inside Sales
The Standard Steel Companies
Portland, OR
11.2016 - 03.2017
- Processed quotes checking material availability.
- Answering incoming calls.
- Helping counter customers with problem solving.
- Purchasing material.
- Taking orders over the phone and in person.
Service Administrator
Tonkin Dodge
Milwaukie, OR
04.2016 - 10.2016
- Checking out customers when picking up their vehicle.
- Going over the service invoice with customer.
- Entering warranty claims.
Inside Sales
Alaskan Copper & Brass
Portland, OR
03.2012 - 10.2015
- Answered incoming sales calls.
- Entering quotes and orders (email phone fax).
- Quoting and checking material availability.
- Processing orders.
- Checking on deliveries for customers.
- Working with the outside sales.
Inside Sales
Coast Aluminum
Portland, OR
03.2009 - 09.2011
- Providing the best customer service.
- Quoting customers.
- Checking on material availability at all branches.
- Writing orders.
- Working with the outside sales.
- Following up on quotes.
Inside Sales
Tube Service Company
Portland, OR
06.2002 - 03.2009
- Quoting material.
- Checking stock at all branches.
- Writing orders making sure customers have on time delivery.
- Following up on quotes.
- Working with outside sales.
Credit Manager
Tube Service Company
Portland, OR
06.2002 - 01.2006
- Processed customer invoices accurately.
- Conducted follow-up collection calls to clients.
- Received and inspected incoming materials for quality.
Education
Upper Secondary Education -
Centennial High School
Gresham, ORSkills
- Purchasing
- Client services
- Customer inquiries
- Order Entry
- Accounts payable
- Office management
- Customer support
- Accounts receivable
- Negotiation
- Bookkeeping
- Sales and marketing
- Front desk
- Attention to detail
- Computer literacy
- Customer communication
- Decision making
- Customer engagement
- Sourcing
- Relationship building
- Accounting systems
- English
- Google Workspace
- Record keeping
- Sales quoting
- Sales negotiation
- Outbound calling
- Document management
- Organizational skills
- Email support
- Communication skills
- Direct sales
- Phone communication
- Windows
- Typing
- Accounts receivable management
- Product knowledge
- Math
- Office experience
- Interpersonal skills
- Spanish
- Credit analysis
- Vendor relationship building
- Supervising experience
- Data entry
- Productivity software
- Account reconciliation
- B2B Sales
- Accounting
- Inside Sales
- Computer operation
- Freight
- Team collaboration
- Administrative experience
- Software troubleshooting
- Office phone management
- Leadership
- Account Management
- Consumer customer service
- Sales documentation
- Cross-functional communication
- Manufacturing
- Pricing
- Customer service
- Sales training
- Upselling
- Writing skills
- Client development
- Microsoft Outlook
- Time management
Certification
- Driver's License
- Motorcycle License
Languages
English
Personal Information
Title: Inside Sales
Additional Information - Work Authorization
English
Timeline
Inside Sales Representative
Tube Service Company
01.2022 - 11.2022
Inside Sales Representative
Metal Supermarkets
08.2017 - 01.2022
Inside Sales
The Standard Steel Companies
11.2016 - 03.2017
Service Administrator
Tonkin Dodge
04.2016 - 10.2016
Inside Sales
Alaskan Copper & Brass
03.2012 - 10.2015
Inside Sales
Coast Aluminum
03.2009 - 09.2011
Inside Sales
Tube Service Company
06.2002 - 03.2009
Credit Manager
Tube Service Company
06.2002 - 01.2006
Upper Secondary Education -
Centennial High School