Chantal Thomas
Levittown,PA
Summary
Retail management expert with 15 years of experience in driving sales growth, optimizing inventory, and enhancing customer satisfaction. Proven track record in leading teams, implementing innovative solutions, and leveraging analytical skills to boost performance. Adept at creating customer-centric environments and spearheading efficiency improvements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Star Group Lp
Newtown, PA
10.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed tailored sales strategies to meet diverse client needs and drive revenue growth.
- Conducted market research to identify trends, informing product offerings and marketing approaches.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Implemented CRM systems effectively, improving tracking of client interactions and follow-ups.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales Associate
ADT
Langhorne, PA
02.2021 - 07.2024
- Assisted customers with security options, achieving high satisfaction and resolving issues promptly.
- Enhanced customer retention by offering tailored security solutions, demonstrating strong product knowledge.
- Collaborated with team to streamline call center processes, improving response times and service quality.
- Utilized analytical skills to identify customer needs, resulting in more effective service recommendations.
Retail Assistant Manager
Tmobile
Trenton, NJ
01.2016 - 05.2024
- Manage inventory, prepare detailed sales reports, and supervise sales reps to ensure high customer service quality.
- Track inventory levels, compile sales reports, and oversee sales reps to maintain excellent customer service.
- Monitor inventory, generate sales reports, and guide sales reps to deliver exceptional customer service.
- Oversee inventory management, create sales reports, and support sales reps in providing top-notch customer service.
- Spearheaded inventory optimization strategies, revolutionizing sales reporting processes, and cultivated a customer-centric culture among sales representatives.
Cashier/Sales Associate
Cvs
Ewing, NJ
08.2014 - 12.2015
- Processed customer transactions efficiently, reducing wait times and enhancing satisfaction.
- Maintained accurate cash drawer, ensuring zero discrepancies during shifts.
- Assisted in inventory management, contributing to optimal stock levels and product availability.
- Resolved customer inquiries and issues, improving overall store reputation.
- Supported sales initiatives, leading to increased store revenue and customer loyalty.
Store Manager
Sears
Lawrence, NJ
07.2013 - 08.2015
- Led daily operations, increasing store sales by 18% through effective team management and customer engagement.
- Implemented inventory control systems, reducing shrinkage by 12% and optimizing stock levels.
- Trained and developed staff, enhancing productivity and improving customer service ratings.
- Analyzed sales data to identify trends, resulting in targeted marketing strategies and revenue growth.
- Resolved customer complaints efficiently, maintaining high satisfaction and repeat business.
- Led store operations, driving sales growth and optimizing inventory management. Implemented customer service initiatives, resulting in improved satisfaction scores.
Cashier/Customer Service
BJ's Wholesale Club
Hamilton, NJ
01.2012 - 01.2013
- Delivered exceptional customer service as Cashier at BJ's Wholesale Club, enhancing member satisfaction and loyalty through efficient transactions and personalized assistance.
Cashier/Cook
Wendy's
Princeton, NJ
02.2010 - 03.2012
- Managed cash transactions and food preparation, ensuring customer satisfaction.
- Developed multitasking skills, adapting quickly to fast-paced environment.
Assistant
Mercer Street Friends Center
Ewing, NJ
09.2009 - 06.2011
- Assisted with daily operations at Mercer Street Friends Center, fostering a welcoming environment for visitors and contributing to community outreach initiatives.
Education
Diploma - undefined
Daylight Twilight High School
Skills
- Assistant Manager Experience
- Retail Sales
- Cash Handling
- Planograms
- POS
- Sales
- Merchandising
- Inventory Control
- Sales Management
- Upselling
- Leadership
- Supervising Experience
- Pricing
- Customer Service
- Shift Management
- Time Management
- Management
- Employee Orientation
- Store Management Experience
- Retail Management
- Marketing
- Procurement
- Salesforce
- Account Management
- Microsoft Office
- Purchasing
- Guest Services
- Negotiation
Certification
Claims Adjuster License
Timeline
Inside Sales Representative
Star Group Lp
10.2024 - Current
Sales Associate
ADT
02.2021 - 07.2024
Retail Assistant Manager
Tmobile
01.2016 - 05.2024
Cashier/Sales Associate
Cvs
08.2014 - 12.2015
Store Manager
Sears
07.2013 - 08.2015
Cashier/Customer Service
BJ's Wholesale Club
01.2012 - 01.2013
Cashier/Cook
Wendy's
02.2010 - 03.2012
Assistant
Mercer Street Friends Center
09.2009 - 06.2011
Diploma - undefined
Daylight Twilight High School