Douglas Benson
River Falls,Wisconsin
Summary
Highly motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Thrives on new challenges and authorized to work in the US for any employer. Demonstrates ability to work effectively unsupervised and quickly master new skills.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
Mississippi Welding Supply
06.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Service Lane Greeter
HUDSON FORD
06.2023 - 06.2024
- Received and acknowledged incoming service clients.
- Facilitated efficient handoff of customers to Service Writers.
- Arranged protective covers for vehicle seats and floors.
- Efficiently coordinated parking for customers' vehicles.
- Managed retrieval of loaner cars to enhance customer service.
- Manage check-in process for loaner vehicles.
Inside Sales Representative
ABC Lumber
10.2022 - 01.2023
- Handled incoming sales calls with efficiency and professionalism.
- Handle inquiries from walk-in customers.
- Prepared cost estimates and proposals for customer projects.
- Engaged in telephonic outreach to target customers.
- Entered user details within the point-of-sale software.
- Prepared yard tickets for lumber retrieval.
Technician
CPR Cell Phone Repair
11.2021 - 08.2022
- Front desk responsibilities included greeting clients
- Verified client information
- Entered customer data into POS and Schedule Repairs
- Performed Cell Phone Repairs
- Enrolled in I Phone Certification Process
- Answering Phones
- Accepting Payments For Repairs
Sales Associate
Hirshfield's Inc
08.2019 - 08.2021
- Sales and customer service of paint and sundries
- Answering phones, cashiering, matching paint samples and mixing paint for wholesale and retail customers
- Receiving weekly truck and shipping of paint orders.
Merchandiser
SAS Retail Services
01.2017 - 08.2019
- Set planograms for grocery stores in the local area.
General Merchandise Associate
Shopko Stores
12.2015 - 01.2017
- Replenish product in store, set planograms, cashiering, helping customers, answering phones and general customer service.
Manager
Sears Hometown Stores
09.2013 - 09.2014
- Supervised and managed all sales, HR, merchandising, inventory control, operations, payroll, shrink control and system accuracy
- Monitored all daily sales, inventory, merchandising and operations functions
Sales Associate
Luther Chevrolet
01.2013 - 08.2013
- Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations
- Developed and maintained relationships with new and existing customers, responded to inquires, suggested trade-ins, greeted drop-ins, and recommended sales campaigns and promotions
- Negotiated price, completed sales or purchase contracts; closed sales by overcoming objection, explained provisions and financing and delivered automobiles
Sales Associate
MC Wireless
08.2012 - 01.2013
- Processed sales of AT&T Wireless phones and accessories
- Developed new and existing customer accounts and services
- Handled service inquiries from customers by providing efficient, courteous customer service and assistance
- Managed daily and weekly inventory control over all store products and transactions
Sales Associate
Redwing Ford Chrysler
02.2012 - 06.2012
- Built rapport by qualifying buyers by understanding, interests and requirements of buyer, and matching interests and requirements to various models
- Experienced in negotiating price; asking sales; completing sales or purchase contracts; closing sales by overcoming objections; explaining provisions and financing and delivering automobiles
- Demonstrated automobiles by explaining capabilities, characteristics and features, services and warranties
Replenishment Supervisor FT
JC Penney
08.2011 - 01.2012
- Participated in customer service and sales support activities that ensured a shopping environment which promoted the company's ability to most effectively meet sales and profit objectives
- Coached, developed and motivated team to achieve optimum productivity standards, sales and customer service
Manager
Motel
10.2008 - 02.2010
- Observed and monitored workers' performance and compliance with company policies and procedures
- Prepared reports and analyzed the financial information utilizing Excel spreadsheets
- Developed relationships with outside vendors, such as laundry, repairs, and supplies
- Greeted and registered guests utilizing positive customer service skills which resulted in repeat business
Store Mgr
Best Buy Company
01.1997 - 01.2006
- Oversaw allocation and management of a $30 million store budget.
- Ranked #1 in the company 1999
- Oversaw execution of initiatives to enhance customer satisfaction across the district.
- Managed operations of multiple retail locations.
- Achieved top district sales ranking in 2001.
- Facilitated full integration of Geek Squad services across the organization.
- Oversaw district-wide HR initiatives, supporting employee engagement for a network of 10 stores.
Education
Black Hills State College
High school diploma or GED - Liberal Arts
Prescott High School
Prescott, WI05.1971
Skills
- Basic Math
- Merchandising
- Customer Service
- Computer Literacy
- Planograms
- Microsoft Excel
- Office experience
- Sales
- English
- Phone etiquette
- Human Resources Management
- Sales Support
- Human Resources
- Store Management Experience
- Retail Management
- Management
- Retail sales
- Hospitality
- Military Experience
- Recruiting
- Employee Orientation
- Microsoft Outlook
- Interviewing
- Cash handling
- Military
- Assistant manager experience
- CRM software
- B2B sales
- Presentation Skills
- Administrative Experience
- Conflict Management
- Leadership
- Front desk
- Supervising Experience
- Microsoft Powerpoint
- Negotiation
- Salesforce
- Inside sales
- Outside sales
- Cold calling
- Sales management
- Conflict management
- Presentation skills
- Project management
- POS
- Supervising experience
- Human resources
- Customer service
- Store management
- Cash register
- Windows
- Organizational skills
- Communication skills
- Employee orientation
- Typing
- Sales support
- Human resources management
- Military Service
Additional Information
- Certifications and Licenses , Secret Clearance
Timeline
Inside Sales Representative
Mississippi Welding Supply
06.2024 - Current
Service Lane Greeter
HUDSON FORD
06.2023 - 06.2024
Inside Sales Representative
ABC Lumber
10.2022 - 01.2023
Technician
CPR Cell Phone Repair
11.2021 - 08.2022
Sales Associate
Hirshfield's Inc
08.2019 - 08.2021
Merchandiser
SAS Retail Services
01.2017 - 08.2019
General Merchandise Associate
Shopko Stores
12.2015 - 01.2017
Manager
Sears Hometown Stores
09.2013 - 09.2014
Sales Associate
Luther Chevrolet
01.2013 - 08.2013
Sales Associate
MC Wireless
08.2012 - 01.2013
Sales Associate
Redwing Ford Chrysler
02.2012 - 06.2012
Replenishment Supervisor FT
JC Penney
08.2011 - 01.2012
Manager
Motel
10.2008 - 02.2010
Store Mgr
Best Buy Company
01.1997 - 01.2006
Black Hills State College
High school diploma or GED - Liberal Arts
Prescott High School
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