Kelsey Fontes
Summary
My name is Kelsey, i am a mom of 2 and step mom of 3. I love learning doing everything. Hands on works better for me than a book or video. I have plenty of child care experience from babysitting when i was younger to being a parent.
I have lots of retail and customer service experience as well.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Higginbotham uslbm
Andrews
10.2025 - Current
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Delivered superior customer support to improve account retention rate.
- Contacted new and existing customers to discuss product and service solutions.
- Contributed ideas for improving internal processes related to sales operations.
- Implemented sales promotions and discounts in collaboration with the marketing department.
Supervisor
Bealls
Andrews
08.2024 - 11.2025
- Trained staff on customer service protocols and sales techniques.
- Assisted in visual merchandising to enhance product presentation.
- Coordinated employee schedules to optimize staffing efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated,employees.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed cash register operations, ensuring proper handling of cash and change.
- Assisted customers with product inquiries and provided excellent service at all times.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Handled returns and exchanges, following store policies for customer satisfaction.
- Trained new cashiers on register procedures and customer service standards effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Front Desk Receptionist
Ruppel dentistry
Tampa
06.2014 - 10.2014
- Greeted patients warmly upon arrival at Ruppel dentistry.
- Answered phone calls and addressed patient inquiries promptly.
- Managed appointment scheduling through the office's electronic system.
- Maintained a clean and organized reception area for visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Cleaned and sanitized instruments.
- Completed basic bookkeeping and document filing.
Education
Zephyrhills High School
Zephyrhills, FLSkills
- Customer relationship management
- Product knowledge
- Sales techniques
- Order processing
- Visual merchandising
- Effective communication
- Problem solving
- Cash handling expertise
- Superior organizational skills
- Age-appropriate activities
- Child supervision
- Housekeeping
- Child development knowledge
- Reading skills
- Child safety procedures
- Patience and empathy
- Toilet training
- Observation and assessment
- Safety awareness
- Childcare
- Teamwork
- Cash handling
- Point-of-sale operation
- Inventory management
- Sales promotions
- Staff training
- Team collaboration
- Time management
- Refund handling
- Attention to detail
- Cleaning and sanitizing
- Basic math
- Gift card handling
- Cash drawer balancing
- Payment collection
- Daily reporting
- Customer service
- Multitasking and organization
- Staff mentoring
- Loss prevention
- Customer assistance
Timeline
Inside Sales Representative
Higginbotham uslbm
10.2025 - Current
Supervisor
Bealls
08.2024 - 11.2025
Front Desk Receptionist
Ruppel dentistry
06.2014 - 10.2014
Zephyrhills High School