Erik Morton
Amarillo
Summary
Results-driven Inside Sales Representative with over 20 years of experience in the electrical distribution industry, specializing in customer service, quotations, account management, project support, and contractor sales. Proven ability to build long-term customer relationships, identify sales opportunities, prepare competitive quotes, and coordinate projects from bid through fulfillment. Strong knowledge of electrical products, inventory management, and inside sales processes. Experienced working closely with contractors, purchasing agents, project managers, and outside sales teams to drive revenue growth and customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
LoneStar Electric
Amarillo, TX
03.2024 - Current
- Manage contractor, commercial, and industrial customer accounts through phone, email, and in-person sales support.
- Prepare competitive quotations and product recommendations for electrical projects.
- Process customer orders, monitor inventory availability, and coordinate deliveries.
- Develop strong customer relationships resulting in repeat business and account growth.
- Collaborate with vendors and manufacturers to source products and provide pricing solutions.
- Support outside sales representatives with project quotations, order management, and customer follow-up.
- Resolve customer issues quickly while maintaining high levels of customer satisfaction.
- Identify cross-selling and upselling opportunities to increase sales revenue.
- Remote Inside Sales Representative / Customer Service
Remote Inside Sales Representative / Customer Service
Terminix
Amarillo, TX
11.2021 - 10.2022
- Managed inbound sales inquiries and customer service requests.
- Scheduled services and coordinated customer appointments.
- Built customer relationships through consultative sales techniques.
- Assisted customers with service recommendations and account management.
- Inside Sales Representative / Customer Service Representative
Inside Sales Representative / Customer Service Representative
Dealers Electrical Supply
Amarillo, TX
09.2007 - 01.2020
- Prepared quotations for commercial, industrial, and residential electrical projects.
- Managed customer accounts and maintained strong contractor relationships.
- Processed orders and coordinated product sourcing to meet customer deadlines.
- Assisted with project management activities from bidding through completion.
- Worked closely with outside sales representatives to support revenue growth.
- Provided technical product assistance and solution-based selling.
Inside Sales Representative / Customer Service Representative
Graybar Electric
Amarillo, TX
01.2000 - 08.2007
- Supported contractor and industrial customers through counter sales and inside sales activities.
- Generated quotations and managed customer orders.
- Assisted with project coordination and job tracking.
- Maintained strong customer relationships through responsive service and product expertise.
- Supported inventory and purchasing functions to ensure product availability.
Education
General Studies -
Amarillo College
Amarillo, TX01-1999
High School Diploma - undefined
Tascosa High School
Amarillo, TX01-1996
Skills
- Inside Sales
- Electrical Distribution
- Customer Relationship Management
- Quotations & Bid Support
- Account Management
- Project Coordination
- Contractor Sales
- Customer Service
- Order Entry & Processing
- Inventory Management
- Product Sourcing
- Vendor Relations
- Upselling & Cross-Selling
- Negotiation
- Purchasing
- Telesales
- Microsoft Office
- Team Collaboration
Certification
CompTIA A+
Timeline
Inside Sales Representative
LoneStar Electric
03.2024 - Current
Remote Inside Sales Representative / Customer Service
Terminix
11.2021 - 10.2022
Inside Sales Representative / Customer Service Representative
Dealers Electrical Supply
09.2007 - 01.2020
Inside Sales Representative / Customer Service Representative
Graybar Electric
01.2000 - 08.2007
High School Diploma - undefined
Tascosa High School
General Studies -
Amarillo College