Arlen Avila
Summary
Dedicated Server with extensive customer service experience and strong leadership skills. Expertise in menu management and cash handling ensures exceptional guest experiences and smooth operational flow in fast-paced environments. Demonstrated ability to enhance team performance through effective communication and problem-solving, driving guest satisfaction and efficient restaurant operations.
Overview
5
5
years of professional experience
Work History
Host/Server/supervisor
Front Porch
Ventura, CA
04.2025 - Current
- Excellent customer service
- Bilingual
- Customer Service graduated
- Good example for others
- Good enthusiasm
- Positive attitude
- Ambitious
- Collaborated with kitchen staff to communicate special requests or dietary needs.
- Monitored dining area to ensure cleanliness and prompt service delivery.
- Assisted servers by providing menu information and answering guest inquiries.
- Handled guest complaints with professionalism and ensured satisfaction.
- Trained new hosts on procedures and customer service standards effectively.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Resolved conflicts between customers when necessary.
- Performed light administrative duties such as filing documents and taking messages.
- Greeted guests warmly and managed seating arrangements efficiently.
Mechanic
family cars
09.2024 - Current
- Graduated from college
- Classes that I've done ->
- Automotive vehicle maintenance
- Automotive Engine repair
- Auto Electrical System l
- Manual Transmission/Transaxle
- Auto steering and suspension system
- Automotive brake system
- Automotive engine management
- Auto Heating and AC system
- Auto electrical system ll
- Automotive engine Drivability
- Automatic Transmission/Transaxle
Busser/Server/Cashier
Casa De Soria
Ventura, CA
06.2021 - 03.2025
- Collaborated with team to ensure smooth service delivery
- Pursued additional responsibilities to enhance guest experience
- Maintained positive interactions with customers to foster a welcoming environment
- Created a welcoming atmosphere for guests
Busser/Server
Gloria's Kitchen
Ventura, CA
04.2023 - 10.2023
Education
Mechanic Certification - Mechanic Industry
Ventura College
Ventura, CA05-2026
Some College (No Degree) - Customer Services
Front Porch University
Los Angeles, CAHigh School Diploma -
Ventura High
Ventura, CASkills
- Customer service
- Menu management
- Order accuracy
- Server support
- Reservations
- Cash handling
- POS software
- Inventory management
- Facility oversight
- Effective time management
- Multitasking proficiency
- Task prioritization
- Organizational skills
- Leadership
- Communication skills
- Interpersonal skills
- Team player
- Empathy
- Detail-oriented
- Problem solving
- Office coordination
- Team collaboration
- Effective communication
- Vehicle maintenance
- Customer service skills
- Attentive customer service
- Engine repair
- Team leadership
- Attention to detail
- Time management
- Bilingual communication
- Documentation and reporting
- Preventive Maintenance
- Equipment maintenance
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Multiple employee of the month awards
Affiliations
- I am a highly competent individual, capable of multitasking simultaneously, who voluntarily steps in to assume the responsibilities of others for the benefit of the company.
Timeline
Host/Server/supervisor
Front Porch
04.2025 - Current
Mechanic
family cars
09.2024 - Current
Busser/Server
Gloria's Kitchen
04.2023 - 10.2023
Busser/Server/Cashier
Casa De Soria
06.2021 - 03.2025
Mechanic Certification - Mechanic Industry
Ventura College
Some College (No Degree) - Customer Services
Front Porch University
High School Diploma -
Ventura High