
I have over five years of experience working in hospitality. Specializing in guest services and event coordination, skilled in managing reservations and delivering exceptional customer experiences. Proven ability to adapt to changing customer needs while maintaining high service standards in fast-paced environments also server Experienced with managing tables and providing top-notch service to guests I also have supervisor experience including running the front of the house and back as well as inventory management making sure everything is fully stocked.
•Greeted guests and directed them to available tables.
•Handled takeout requests with accuracy.
•Ensured menus were spotless and printed accurately.
•Distributed food delivery orders for DoorDash and Uber Eats.
•Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•Served food and beverages promptly with focused attention to
customer needs.
•Supervised all areas of restaurant to keep it clean and well-maintained.
•Enhanced customer satisfaction by addressing and resolving complaints
promptly and professionally.
•Assisted host, waitstaff, and bussers during peak dinner hours.
•Ensured cleanliness in dining and restroom areas to meet guest standards.
•Answered customer inquiries regarding the menu, restaurant services, and special promotions.
•Answer phone calls and customer questions.
•Managed phone calls and scheduled appointments for service requests. As well as confirming appointments
•Evaluated quantity of keys in inventory.
•Recorded equipment distribution with sign-out sheets.
•Utilized Microsoft Excel to streamline data entry processes.
•Assisted technicians by preparing job materials and equipment for service calls.
•Ensuring tools are returned to their designated containers
•Restocking shelves as needed.
•Managed inventory intake.
•Conducted regular inspection on machines to identify hazards and issues.
•Cleaned job sites daily removing debris, dirt and hazardous materials safely.
•Providing customer assistance and finding solutions to disputes.
•Managed daily cash register operations and reconciled cash drawers at shift end.
•Maintaining cleanliness in the establishment
•Enhanced visibility of promotions.
•Collaborated with coordinator to enhance birthday party offerings.
•Assisted in organizing and replenishing inventor
•Delivering customer service and ensuring order accuracy.
•Assisted in training new cashiers.
•Preparing food
•Distributing samples
Spanish, Professional Working
English, professional working