Stella Caruso
Naples
Summary
Enthusiastic and customer-focused hospitality professional with 5 years of experience in fast-paced dining environments. Dedication to creating a welcoming atmosphere for guests, ensuring their satisfaction and enjoyment. Actively seeking a server or hostess position to contribute to delivering a high quality experience for every guest.
Overview
4
4
years of professional experience
Work History
Floor Supervisor - Host
Enrico's Restaurant
10.2024 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Barista and Cashier
RIVARENO
04.2024 - 07.2024
- Prepare and serve a variety of coffee beverages with high quality and consistency
- Provide excellent customer service by taking orders and delivering products in a timely manner
- Operate espresso machines, grinders, and other coffee equipment while maintaining cleanliness and safety standards
- Handle cash and process transactions accurately using POS systems
- Maintain stock levels of coffee beans, milk, and other supplies to ensure product availability
- Keep the coffee bar and surrounding area clean and organized, following food safety protocols
- Greet and seat guests, and manage reservations as needed
Floor Manager
Zafferano
05.2021 - 12.2023
- Supervised daily floor operations to ensure exceptional customer service and efficient staff performance
- Managed and trained a team of 10 employees, providing feedback and support to enhance productivity
- Handled customer inquiries and resolved issues promptly to ensure customer satisfaction
- Collaborated with management to meet sales targets and optimize staffing levels during peak hours
- Maintained a clean, organized, and safe work environment in compliance with company policies and safety standards.
Server and Hostess
Genovese
01.2023 - 06.2023
- Welcome and seat guests in a friendly and inviting manner
- Take orders accurately and deliver food and drinks promptly
- Upsell menu items to increase sales
- Handle cash and credit card transactions efficiently
- Resolve customer concerns and issues promptly and professionally
- Collaborate with kitchen and bar staff for smooth order fulfillment and customer satisfaction
Education
Bachelor - Cinematography
JMC Academy
05.2024
Skills
- Customer service
- Food service
- Management Experience
- Bilingual
- Time management
- Communication skills
- Computer literacy
- Guest services
- Cash Handling
- POS systems operations
- Retail merchandising
- Staff training
Intro
I'm an enthusiastic and customer-focused hospitality professional with 5 years of experience in fast paced dining environments. I always go beyond my capacity to create a welcoming atmosphere for guests. I'm currently seeking a server or hostess position to contribute to a high-quality experience.
Languages
English
Native or Bilingual
French
Professional Working
Italian
Full Professional
Spanish
Professional Working
Timeline
Floor Supervisor - Host
Enrico's Restaurant
10.2024 - Current
Barista and Cashier
RIVARENO
04.2024 - 07.2024
Server and Hostess
Genovese
01.2023 - 06.2023
Floor Manager
Zafferano
05.2021 - 12.2023
Bachelor - Cinematography
JMC Academy
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