Summary
Overview
Work History
Education
Skills
Timeline
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Ronni Gustavson

Las Vegas,Nevada

Summary

Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Host/Floor Supervisor

Jimmy Kimmels Comedy Club
10.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Developed and implemented strategies to improve team productivity and efficiency.

USPS Mail Carrier

USPS
07.2014 - 02.2022
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Handled mail and packages with care to prevent damage during delivery.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Manager/Server Trainer

The Stockyard Public House
01.2014 - 12.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Liaised between servers and upper management to address issues and manage challenges.

Restaurant Manager

Governors Comedy Club
05.2001 - 01.2006
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Arts - Sociology

Pikes Peak Community College
Colorado Springs, CO

Northport High School
Northport, NY

Skills

  • Customer Relations
  • Employee Development
  • Effective Customer Communication
  • Maintaining Clean Work Areas
  • Floor Plans
  • Team Meetings
  • Team Supervision
  • Multi tasking
  • Complaint resolution

Timeline

Host/Floor Supervisor

Jimmy Kimmels Comedy Club
10.2022 - Current

USPS Mail Carrier

USPS
07.2014 - 02.2022

Manager/Server Trainer

The Stockyard Public House
01.2014 - 12.2021

Restaurant Manager

Governors Comedy Club
05.2001 - 01.2006

Associate of Arts - Sociology

Pikes Peak Community College

Northport High School

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Ronni Gustavson