Arlen Gutierrez
North Hollywood,CA
Summary
Dedicated professional skilled in customer support, bilingual communication, and conflict resolution. Known for enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
4
4
years of professional experience
Work History
costume service
rosys electronics
Los Angeles, California
07.2023 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Interpreter
Language Line Services
Mexico, zacatecas
12.2022 - 06.2023
- Facilitated communication between clients and service providers in real-time.
- Interpreted conversations in various languages for diverse clientele.
- Maintained confidentiality while handling sensitive information during calls.
- Adapted quickly to different accents and dialects during conversations.
- Assisted clients with inquiries by providing clear and concise translations.
- Interpreted verbal conversations between individuals with limited English proficiency.
Education
High School Diploma -
Van Nuys Highscool
Van Nuys, CA06-2021
Skills
- Customer support
- Bilingual communication
- Conflict resolution
- Real-time interpreting
- Cultural sensitivity
- Client relationship management
Timeline
costume service
rosys electronics
07.2023 - Current
Interpreter
Language Line Services
12.2022 - 06.2023
High School Diploma -
Van Nuys Highscool