Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Arlen Montalban

Hanover Park,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Order Control Team Lead

Labor Personnel
Bartlett, IL
06.2023 - Current
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Managed inventory of supplies necessary for label printing operations.
  • Reviewed customer specifications to determine exact dimensions and other requirements for each order.
  • Created reports on the status of existing orders, shipping documents, and other related documents.

Financial Advisor

Banco Guayaquil
Guayaquil, Ecuador
12.2017 - 01.2019
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
  • Grew assets under management through referrals and new business opportunities.
  • Opened new checking, savings and lines of credit for customer accounts.

Customer Service Representative

Banco Guayaquil
Guayaquil, Ecuador
04.2015 - 12.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Front Desk Receptionist

ExporCredit
Guayaquil, Ecuador
03.2014 - 12.2014
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated pick-up and delivery of express mail services.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

Some College (No Degree) - Business Administration and Management

Universidad De Guayaquil
Ecuador

Associate of Applied Science - Human Resources Management

College of DuPage
Glen Ellyn, IL

Skills

  • Banking
  • Business Development
  • Financial Services
  • Client Relations
  • Risk Assessment
  • Savings Accounts
  • Customer Service
  • Proficient in Microsoft Office
  • Office Organization
  • Business Administration
  • Performance monitoring
  • Quality Control
  • Proficient in S2K
  • Warehouse Operations

Certification

  • Tax and Fee Administration, CENECU/Ecuador
  • Anti Money Laundering Controls, ConsuloCredito/Ecuador

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Order Control Team Lead

Labor Personnel
06.2023 - Current

Financial Advisor

Banco Guayaquil
12.2017 - 01.2019

Customer Service Representative

Banco Guayaquil
04.2015 - 12.2017

Front Desk Receptionist

ExporCredit
03.2014 - 12.2014

Some College (No Degree) - Business Administration and Management

Universidad De Guayaquil

Associate of Applied Science - Human Resources Management

College of DuPage

Similar Profiles

CREATE PROFILE
Arlen Montalban