Arlen Montenegro
Lakewood,CO
Summary
Dedicated Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft, Google and history achieving high data output. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Property Management
03.2017 - Current
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Negotiated contracts with vendors and suppliers.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
Office Administrative Assistant
American Nicaraguan School
09.2014 - 01.2017
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Assisted development and implementation of new administrative procedures.
- Translated legal documents for the HR Office, Administration office, and any other office that required any translation.
- In charge of insurance policy and claims.
- Served as liaison between clients or contractors/vendors by coordinating appointments or meetings that supported project completion timelines effectively.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Education
Master of Arts - Pedagogy
Universidad Catolica Redeptoris Mater
Managua Nicaragua02.2004
Skills
- Employee Scheduling
- Operations Management
- Task Delegation
- Customer rapport
- Business Administration
- Staff Management
- Staff Supervision
- Customer Relations
- Google Drive
- Strategic Planning
- Financial Management
- Project management abilities
- Customer Relationship Management (CRM)
- Customer Service
- MS Office
- Interpersonal Skills
- Continuous Improvement
- Team Collaboration
- Multitasking
- Positive Attitude
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Property Management
03.2017 - Current
Office Administrative Assistant
American Nicaraguan School
09.2014 - 01.2017
Master of Arts - Pedagogy
Universidad Catolica Redeptoris Mater
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