Jack Karstens
Fontana,WI
Summary
Seasoned Chief Operating Officer with a proven track record at Property Management, adept in market analysis and customer satisfaction. Elevated operations through strategic leadership and problem-solving acumen. Skilled in Microsoft Excel and team collaboration, successfully spearheaded projects and philanthropy initiatives, demonstrating exceptional management and communication skills.
Overview
5
5
years of professional experience
Work History
Chief Operating Officer
Property Management
05.2023 - Current
- Facilitated enhancement of customer satisfaction.
- Supervised a small team for efficient task execution.
- Identified new business opportunities through market research analysis.
- Provided guidance and support for problem solving efforts.
- Executed on-time, under-budget project management to adhere to project road map.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
Greens Keeper
Geneva National Resort
05.2022 - 09.2022
- Instilled discipline through a rigorous schedule, learned time management skills, and skills to work within a team
- Maintained or repaired tools or equipment for safety and longevity.
- Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
Server and Bar Back
Gordys Marine
04.2020 - 08.2020
- Learned management skills, organization tactics, and customer service skills
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Cashier
Scheels
03.2020 - 08.2020
- Learned basic management skills, and communication skills
External Vice President/ Philanthropy Chair
Pi Kappa Alpha
- Assisted in raising thousands of dollars for charity, managed multiple philanthropy events for charity
- Developed and implemented strategic plans to achieve objectives.
Education
High School Diploma -
Grand Canyon University
Phoenix, AZ01-2022
Skills
- Customer Satisfaction
- Customer Service
- Leadership
- Problem Solving
- Communication
- Team Player
- Prioritization
- Analytical Skills
- Microsoft Excel
- Risk assessment
- Management
- Market analysis
Languages
English
Languages
English
Professional
Timeline
Chief Operating Officer
Property Management
05.2023 - Current
Greens Keeper
Geneva National Resort
05.2022 - 09.2022
Server and Bar Back
Gordys Marine
04.2020 - 08.2020
Cashier
Scheels
03.2020 - 08.2020
External Vice President/ Philanthropy Chair
Pi Kappa Alpha
High School Diploma -
Grand Canyon University
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