Arlena Ceraj
Yonkers,NY
Summary
Motivated and adaptable professional with a versatile background in retail and hospitality. Known for effective communication and strong customer engagement skills, contributing to enhanced satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Selling Associate
New Yorker
Frankfurt , Germany
09.2025 - 08.2026
- Assisted customers with product selection to enhance shopping experience,
- Managed customer inquiries and provided product information to enhance satisfaction.
- Processing transactions, maintaining organized merchandise displays, restocking inventory, and contributing to store sales goals
- Assisted in inventory management and ensured accurate stock levels for timely replenishment.
- Collaborated with team members to streamline operational processes and improve efficiency.
Barista
The Hungarian Pastry Shop
New York, New York
09.2023 - 07.2025
- Prepared and served a variety of coffee beverages and pastries.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed cash register operations and processed customer transactions accurately.
Server
Maiella
Long Island City, New York
04.2021 - 08.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Provided menu recommendations to enhance guest dining experiences.
- Managed table assignments and guest reservations for efficient seating.
- Handled cash and processed payments accurately and efficiently.
- Assisted in coordinating special events and private dining arrangements.
Education
High School Diploma -
Preston High School
New York, NY05-2025
Skills
- Customer service
- Cash handling
- Customer engagement
- Technical proficiency
- Problem-solving abilities
- Verbal and written communication
- Leadership qualities
Timeline
Selling Associate
New Yorker
09.2025 - 08.2026
Barista
The Hungarian Pastry Shop
09.2023 - 07.2025
Server
Maiella
04.2021 - 08.2023
High School Diploma -
Preston High School