Arlene A. Eyre
Hialeah,Florida
Summary
Accomplished customer service specialist with over 5 years of experience in client support, human resources accounts, and issue resolution. Strong relationship builder able to foster communications and mentor personnel in adopting best practices and adapting to new processes. Innovative team leader dedicated to providing the best in customer service through a positive customer experience.
Knowledgeable customer service with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
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Language
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Certificate
29
29
years of professional experience
Work History
Catering Consultant
Publix
Miramar, Florida
02.2021 - Current
- Led cross-functional teams to enhance operational efficiency and implement process improvements.
- Developed training programs for new consultants to ensure consistent service quality across departments.
- Worked alongside management to advance customer service strategies, increasing overall customer satisfaction scores
Cashier
Publix Super Markets
Miramar, Florida
01.2014 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured compliance with store policies, including cash handling and security measures.
- Assisted in training new cashiers on operational procedures and customer interaction best practices.
Customer Service Specialist
TMI Medical Services, Inc.
HIALEAH, FL
05.2011 - 07.2014
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with cross-functional teams to address complex customer issues.
Massage Therapist
Arnica Spa to Go
02.2007 - 07.2014
- Delivered customized massage therapies tailored to individual client needs and preferences.
- Enhanced client satisfaction through effective communication and understanding of therapeutic techniques.
- Maintained a clean and organized workspace, adhering to health and safety standards consistently.
- Analyzed client progress and adjusted treatment plans to ensure optimal outcomes over time.
- Led workshops to educate clients on self-care practices that complement massage therapy benefits.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Travel Counselor
Kelly Services
10.2009 - 03.2010
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Coordinated travel arrangements, including flights, accommodations, and transportation services.
- Streamlined booking processes by implementing new software tools for efficiency and accuracy in transactions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Collaborated with team members to share industry knowledge and improve overall service offerings.
American Express Travel Agent
American Express
07.2007 - 03.2008
- Leveraged CRM systems to manage client interactions and maintain accurate booking records.
- Coordinated complex travel arrangements, including flights, accommodations, and transportation logistics.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
International Rates Agent
Delta Airlines
02.1997 - 08.2006
- Coordinated flight itineraries and ensured timely check-in processes for travelers.
- Led team meetings to align staff on service goals and operational updates.
- Mentored junior agents, fostering professional development within the team.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Bachelor of Fine Arts - Film Production
Miami International University of Art & Design
Miami, Florida01-2002
Skills
- Magellan, Sabre, System One, Pars
- MS Office (Word, Excel)
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Issue resolution
- Project leadership
- Public speaking
- Goal setting
- Time management
- Client engagement
- Work Planning and Prioritization
- Continuous improvement
- Staff management
- Safety regulations
Accomplishments
- Supervised team of 15 staff members.
- Achieved 2% sales increase through effectively helping with selling other partners products and benefits.
Affiliations
- American Legion
- Salvation Army
- AARP
Certification
- Massage Therapy Certification
- Vodder Lymphatic Method Training
- Medical Billing & Coding
LANGUAGE FLUENCIES
English & Spanish
Timeline
Catering Consultant
Publix
02.2021 - Current
Cashier
Publix Super Markets
01.2014 - Current
Customer Service Specialist
TMI Medical Services, Inc.
05.2011 - 07.2014
Travel Counselor
Kelly Services
10.2009 - 03.2010
American Express Travel Agent
American Express
07.2007 - 03.2008
Massage Therapist
Arnica Spa to Go
02.2007 - 07.2014
International Rates Agent
Delta Airlines
02.1997 - 08.2006
Bachelor of Fine Arts - Film Production
Miami International University of Art & Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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HIGHLIGHTS OF EXPERIENCE
- Boosted vendor transfers by 2% and agent statistics through support of training plans and coaching for 15 airline agents.
- Conducted sales management, customer service, and inventory control.
- Coordinated supply and equipment management with 30 soldiers.
- Provided document management, filing, correspondence and payment management, and customer relationship management.
- Planned and launched multiple training programs for new processes and vendor management.
- Received Sales Excellence Award, Certificate of Appreciation, and multiple monthly agent awards for exceptional customer service.
- Consistently attained commendations for superior customer service, performance, and relationship building.
Sales Excellence Delta Airline
Increase in airline partners products by 3%.
Increased sales at a SATO office in Germany by 5%.
AREAS OF EXPERTISE
- Customer Service
- Human Resources Payroll & Billing
- Customer Issue Resolution
- Scheduling
- Corporate Policy & Procedure Compliance/Implementation
- Office Administration
- Conflict Resolution
- Team Training
- Account Reports & Customer Documentation
- Process Management & Improvement
HIGHLIGHTS OF EXPERIENCE
- Boosted vendor transfers by 2% and agent statistics through support of training plans and coaching for 15 airline agents.
- Conducted sales management, customer service, and inventory control.
- Coordinated supply and equipment management with 30 soldiers.
- Provided document management, filing, correspondence and payment management, and customer relationship management.
- Planned and launched multiple training programs for new processes and vendor management.
- Received Sales Excellence Award, Certificate of Appreciation, and multiple monthly agent awards for exceptional customer service.
- Consistently attained commendations for superior customer service, performance, and relationship building.
Sales Excellence Delta Airline
Increase in Catering services and products by 3% by knowing my products and ensuring quality production.
Increased sales at a SATO office in Germany by 5%.