Arlene Bueso
Allentown,PA
Summary
Experienced Client Advocate with extensive experience at Aetna and Meritain Health, excelling in account management and client education. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering several years of experience and willingness to take on any challenge. Detail-oriented versed in researching and resolving complex issues on behalf of my clients. Enthusiastic advocate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I've successfully resolved escalated cases, ensuring seamless service delivery and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Client Advocate
Meritain Health
03.2022 - Current
- Servicing an assigned book of business
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Streamlined communication channels for improved efficiency in handling client inquiries.
- Coordinated efforts between internal departments to ensure seamless delivery of services to clients.
- Mentored a new Client Advocate for a year.
- Provided plan documentation interpretation and ensured the client's questions were addressed.
Sr. Plan Sponsor Coordinator
Aetna
03.2014 - 03.2022
- Processed benefit implementations for all new and existing large group customers.
- Reviewed case installation documents for accuracy and completeness prior to coding into the system
- Successful at managing high caseloads in a fast paced environment.
- Communicated with internal and external business partners to ensure a seamless implementation.
- Created a single source document with the preferred plan benefits requested by our external partners.
- Mentored new Plan Sponsor Coordinators.
Education
Associates Degree - Business Administration
Drake Business School
New York, NY02-1985
Skills
- Health insurance industry experience
- Account Management
- Excellent administrative skills
- Planning and Coordination
- Flexible and Adaptable
- Attention to Detail
- Excellent Communication
- Proficient in understanding medical terms
- Proficient in Salesforce PDET, DG, CSI Web, Microsoft Office, and Citrix
- Mentoring
Numerous Heart at Work recognitions by my peers.
The recognitions were for:
- Inspiring Trust
- Rising to the Challenge
- Joining Forces
- Putting people First
- Collaboration
- Caring
- integrity
- Accountability
Timeline
Client Advocate
Meritain Health
03.2022 - Current
Sr. Plan Sponsor Coordinator
Aetna
03.2014 - 03.2022
Associates Degree - Business Administration
Drake Business School
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