Arlene Coughlin
Gainesville,VA
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
9
9
years of professional experience
Work History
Cashier/Customer Service Associate
Marshalls
Sioux City, IA
12.2018 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Operations Manager
Mercury Therapeutics, Inc
Woburn, MA
10.2009 - 04.2018
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Developed systems to track and log work issues.
Cashier/Customer Service Associate
Target
Woburn, MA
10.2016 - 08.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Associate of Science - Medical Assisting
University of New England
Biddeford, ME1965
Skills
- Customer Transactions
- Cooperative Attitude
Timeline
Cashier/Customer Service Associate
Marshalls
12.2018 - 01.2019
Cashier/Customer Service Associate
Target
10.2016 - 08.2017
Operations Manager
Mercury Therapeutics, Inc
10.2009 - 04.2018
Associate of Science - Medical Assisting
University of New England
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