Arlene Davalos
Newport Beach,CA
Summary
Customer-focused professional transitioning into the real estate industry, with nearly three years of experience in a fast-paced, high-volume customer service environment. Experienced in customer service, cash handling, conflict resolution, training support, closing operations, and working with a diverse range of customers. Recognized as an Employee of the Month for strong performance and contribution to the team. Currently completing California real estate coursework with the goal of becoming a licensed real estate salesperson. Seeking an entry-level opportunity in real estate, leasing, escrow, or property management where I can contribute my customer service experience while building hands-on industry knowledge.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
Chino Hills, California
11.2023 - 07.2026
- Provided professional and friendly customer service in a fast-paced, high-volume environment.
- Assisted customers through drive-thru and front counter, managing multiple orders and requests to enhance service efficiency.
- Handled cash and customer transactions accurately while maintaining attention to detail.
- Addressed difficult customer situations calmly and professionally, working to resolve concerns and maintain a positive customer experience.
- Supported management with training and onboarding new team members by answering questions, demonstrating procedures, and helping new hires become comfortable with daily operations.
- Helped monitor and support new team members when additional assistance was needed by management.
- Worked closely with team members and management to maintain efficient daily operations.
- Participated in closing procedures, ensuring restaurant organization and readiness for the following business day.
- Adapted to changing priorities and maintained professionalism during busy and high-pressure periods.
Recognition: Employee of the Month
Education
Chino Hills High School -
Chino Hills High School
Chino Hills05-2023
Skills
- Customer Service
- Cash handling
- Attention to Detail
- Organization & Time Management
- Working in Fast-Paced Environments
- Training & Team Support
- Team Collaboration
- Professional Communication
- Conflict Resolution
- Problem Solving
- Relationship Building
Real Estate Education
California Real Estate Salesperson Coursework
Currently Completing
- Completing required coursework toward a California real estate salesperson license.
- Developing foundational knowledge of real estate principles, practices, contracts, property ownership, and transactions.
Languages
English- Fluent
Spanish- Conversational
Additional Information
- Valid California Driver’s License
- Reliable Personal Vehicle
- Available for Full-Time Employment
- Interested in Real Estate, Leasing, Escrow, and Property Management
Timeline
Team Member
Chick-fil-A
11.2023 - 07.2026
Chino Hills High School -
Chino Hills High School