Arlene Edwards
Washington,DC
Summary
Dynamic supervisor with a proven track record at CVS Pharmacy, enhancing team productivity through effective training and process improvements. Skilled in cash handling and multitasking, I fostered exceptional customer relationships, resulting in increased satisfaction and loyalty. Committed to operational excellence and adept at resolving issues promptly to drive performance.
Overview
17
17
years of professional experience
Work History
Supervisor
CVS Pharmacy
Washington, DC
08.2011 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, conducting regular stock assessments to minimize shortages.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Oversaw scheduling and staff assignments to optimize coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with management on strategic initiatives to improve store performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Bank Teller
Citibank
Washington, DC
06.2008 - 06.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Turned in excess cash to maintain drawer security.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
Booker T. Washington
Washington, DCSkills
Communication
Confidentiality
Adaptability
Attention to detail
Problem solving
Financial transactions
Data entry
Regulatory compliance
Teamwork
Time management
Cash handling
Mathematics and numeracy
Timeline
Supervisor
CVS Pharmacy
08.2011 - Current
Bank Teller
Citibank
06.2008 - 06.2009
Booker T. Washington