Arlene Fletcher

• Overseeing team of dispatchers in efforts to ensure efficient operation of the Sheriff's Emergency Communications Center
• Receive and oversee receipt and transmission of requests for police service over E9-1-1 system, or related systems
• Prepare and control work schedules daily for all personnel
• Monitor and lend assistance on radio communications, 911 calls, and non emergency calls while determining that communications are properly and professionally handled according to Policy and Procedure
• Maintain attendance and performance records on dispatchers, along with variety of other personnel functions.
• Conduct Quality Assurance audits on dispatchers Prepare monthly and/or yearly performance evaluations for shift personnel
• Request and/or prepare disciplinary action for personnel when necessary
• Ensure proper use of Criminal Justice Information System (CJIS) protocols
• Review and evaluate radio transmissions for investigations, training, and quality assurance purposes.
• Manage deployment and use of all Backup Systems (Radio, Phone, CAD and Station Alert system.
• Perform and oversee expeditious and accuracy of CAD data entry by Dispatch personnel.
• Oversee expeditious use and accuracy of Station Alerting system.
• Utilize Departmental Emergency Notification System

• Over 5 years experience in Public Safety for the state of California
• Knowledge of CAD, CLETS, Esun,Sun,Informer,Arjis
• Experience with PowerPoint/Word/Excel
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Assisted callers in emergency situations with appropriate information and support.
• Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Training Officer: Provided on-the-job training and coaching to develop new dispatchers.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked flexible hours across night, weekend, and holiday shifts.
• Lead Dispatcher
• Recruiter
• Instructor

Funding Supervisor

• Supervised 8 employees
• Scheduling of 8 employees
• Yearly evaluations
• Verbal, and written disciplinary action

• Review and sign off all completed funding packages
• Handled Customer and Sales Representative Complaints

Funding Specialist

• Reviewed and validated details of vehicle loan applications and closing documentation.
• Completion of vehicle loan packets
• Worked on achieving monthly and daily monetary goals.
• Liaised with credit bureaus, employers, and other sources to check applicants credit and personal references.