Arlene Higa
Simi Valley,CA
Summary
Energetic healthcare business development professional with a focus on motivating and inspiring employees to reach their full potential. Possessing natural leadership skills and a talent for solving complex problems, adept at navigating the challenges of the healthcare industry. Demonstrated track record of contributing to the growth and success of organizations in this dynamic field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Liaison Home & Community Care
Providence Health system
03.2022 - Current
- Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Facilitated communication between patients and various departments and staff..
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand post acute services.
RN-Transfer & Care Coordinator
Southeast Permanente Medical Group
04.2020 - Current
- Supports HUB MD in repatriating members from non-core emergency rooms and Hospitals and coordinates transport and care to core Kaiser facilities
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Clinical Transition Coordinator
Amedisys Home Health
08.2020 - 03.2022
- Liaison position between healthcare providers to ensure continuity of care for patients transitioning from one level of care to another
- Responsible for creating and maintaining good relationship with referral sources
- Obtains all documents to include orders, services and face to face documentation needed to complete referral process
- Facilitates facility care conference to discuss patient progression while on home health services
- Collaborated with service members to provide effective transition planning.
- Collaborated with community partners to provide resources and support for transitioning patients.
RN-CASE MANAGER
Piedmont Atlanta Hospital
11.2018 - 12.2020
- Establishing rapport with team members and patient and family members
- Responsible for coordination, progression of care and resource utilization for complex medical surgical patients
- Provide the necessary interventions in order to assure effective and efficient clinical resource management
- Provides intervention regarding adjustment to hospitalization, crisis intervention and psychosocial assessment
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Educated patients and families on available community resources, facilitating access to necessary support services.
RN- CASE MANAGER
UnitedHealthcare
07.2018 - 11.2018
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Provided education and resources and make appropriate referral
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Bariatric Coordinator/Clinical Reviewer/House Supervisor
First Nobilis Hospital
08.2013 - 07.2016
- Oversee and development of Bariatric program acted as liaison for hospital and physician offices, patients and multidisciplinary team
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Bariatric Program Director, Surgical Services
Bayshore Medical Center
12.2010 - 08.2013
- Proactive leader managing and overseeing development and maintenance of Bariatric program
- Liaison between the hospital, patients, physicians, community
- Evaluating program Operationally and financially and instituting performance improvement in program
- Reported monthly volume and revenue statistics to administration
- Bariatric Clinical Reviewer maintaining MBSAQIP data registry
- Monitored program performance to identify areas for improvement.
Education
Bachelor of Science - Nursing
Western Governors University
08.2019
Associate Degree - Applied Science
San Jacinto College
Pasadena, TX05.2000
Skills
- Patient and family advocacy
- Healthcare Industry Knowledge
- Clinical assessment
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Excellent Communication
- Multitasking Abilities
- Adaptability and Flexibility
- Communicating to Patients and Families
- Team Leadership
- Business development and planning
- Relationship building and management
- New Business Development
- Sales and Marketing
- Mentoring and Coaching
- Training and Development
- Sales Tracking
- Territory Management
- Database Management
Certification
- CPR
- CCM
Nursinglicenses
- RN, 02/24, TX
- RN, 03/25, CA
Timeline
Clinical Liaison Home & Community Care
Providence Health system
03.2022 - Current
Clinical Transition Coordinator
Amedisys Home Health
08.2020 - 03.2022
RN-Transfer & Care Coordinator
Southeast Permanente Medical Group
04.2020 - Current
RN-CASE MANAGER
Piedmont Atlanta Hospital
11.2018 - 12.2020
RN- CASE MANAGER
UnitedHealthcare
07.2018 - 11.2018
Bariatric Coordinator/Clinical Reviewer/House Supervisor
First Nobilis Hospital
08.2013 - 07.2016
Bariatric Program Director, Surgical Services
Bayshore Medical Center
12.2010 - 08.2013
Associate Degree - Applied Science
San Jacinto College
Bachelor of Science - Nursing
Western Governors University
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