Arlene Laughlin
Ashtabula,Ohio
Summary
Dedicated behavioral health professional and Chemical Dependency Counselor Assistant (CDCA) with extensive experience in counseling and case management services within residential substance use treatment settings. Proficient across the continuum of care, including detoxification, residential treatment, and outpatient services, with a strong emphasis on conducting thorough client assessments and developing tailored treatment plans. Committed to delivering trauma-informed, client-centered care while maintaining Medicaid-compliant clinical documentation within Electronic Health Record (EHR) systems. Currently pursuing a Bachelor of Science in Psychology with a minor in Addictions and Recovery at Liberty University, achieving a 4.0 GPA. Recognized for exceptional communication skills, adaptability, and a proactive approach to problem-solving in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substance Use Counselor – Residential Treatment (RTC)
Square One Health
Ashtabula, Ohio
01.2025 - Current
- Provide individual counseling services to clients receiving residential substance use disorder treatment.
- Conduct client intake assessments and assist in the development of individualized treatment plans.
- Maintain accurate and timely clinical documentation including progress notes, assessments, and treatment plans within Electronic Health Record (EHR) systems.
- Facilitate recovery-focused discussions and therapeutic group environments.
- Provide crisis intervention and stabilization support for clients experiencing emotional distress or relapse risk.
- Assist clients in identifying coping strategies, relapse prevention techniques, and recovery goals.
- Collaborate with multidisciplinary treatment teams to ensure continuity of care and treatment progress.
- Developed personalized treatment plans addressing individual client needs and goals.
- Facilitated group therapy sessions promoting peer support and shared experiences.
- Implemented evidence-based practices to enhance client engagement and outcomes.
Team Member (Part-Time)
Subway
Ashtabula, Ohio
01.2024 - Current
- Maintain part-time employment while pursuing education and professional development in behavioral health.
- Developed promotions and special offers in collaboration with management to drive sales during slower periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Case Manager
Square One Health
Ashtabula
11.2024 - 01.2025
- Provided case management services supporting recovery stability and treatment engagement.
- Coordinated client access to housing resources, community services, medical care, and outpatient treatment programs.
- Assisted with treatment planning, discharge planning, and ongoing care coordination.
- Advocated for clients experiencing barriers related to social, environmental, or behavioral health challenges.
- Conducted thorough assessments to identify resources and referrals for clients in need.
- Maintained accurate documentation of client interactions and service delivery progress.
Shift Manager
Subway
Ashtabula, Ohio
06.2022 - 01.2024
- Supervised staff members and coordinated daily operations in a fast-paced customer service environment.
- Managed scheduling, workflow, and staff accountability.
- Trained and mentored new employees while maintaining operational standards.
Education
Bachelor of Science - Psychology, Addictions and Recovery
Liberty University
Online Skills
- Substance Use Disorder Treatment
- Client Assessments
- Treatment Planning
- Individual Counseling
- Group Facilitation
- Recovery Support & Relapse Prevention
- Motivational Support and Engagement
- Crisis Intervention
- Trauma-Informed Care
- Electronic Health Record Documentation
- Case Management & Resource Coordination
- Client Advocacy
- ASAM Level of Care Familiarity
Certification
- Chemical Dependency Counselor Assistant (CDCA) – Preliminary
- Effective Date: 2025-11-14
- License Number: 194316
- Progress Toward Renewable CDCA: 50% Completed
- SMART Recovery Facilitator
- Trauma-Informed Therapy Coach
- The Center for Healing
- Art Therapy Practitioner
- Scholistico
- Life Recovery Coach & Mental Health Coaching
- American Association of Christian Counselors (AACC)
Interests
Substance Use Disorder Treatment, Trauma-Informed Behavioral Health, Recovery Coaching, Therapeutic Group Facilitation, Community Recovery Programs, Behavioral Health Program Development
Clinical Experience Across Levels of Care
- Experience providing behavioral health services within:
- Detoxification Services
- Residential Treatment (ASAM 3.5)
- Outpatient Treatment Programs
- Clinical responsibilities included:
- Client intake and assessment processes
- Individual counseling sessions
- Treatment planning and goal development
- Recovery support and relapse prevention planning
- Crisis intervention and stabilization
- Clinical documentation within EHR systems
- Case management and community resource coordination
Clinical Documentation & Compliance Experience
- Experience completing clinical documentation within Electronic Health Record (EHR) systems under supervision of licensed clinical staff, including:
- DAP (Data–Assessment–Plan) progress notes
- Client intake and assessment documentation
- Individualized treatment plans and goal development
- ASAM level of care assessments and updates
- Discharge planning and transition summaries
- Medicaid-compliant documentation and clinical record maintenance
- Case management documentation and care coordination records
- Demonstrated ability to maintain accurate, timely, and clinically appropriate documentation in accordance with agency, Medicaid, and regulatory standards.
Group Facilitation & Recovery Programming
- Life Recovery Meeting Facilitator
- Facilitate recovery support meetings focused on personal accountability, growth, and sustained sobriety.
- Lead structured group discussions encouraging peer support and reflection.
- Promote a safe and supportive environment where participants can discuss recovery challenges and progress.
Timeline
Substance Use Counselor – Residential Treatment (RTC)
Square One Health
01.2025 - Current
Case Manager
Square One Health
11.2024 - 01.2025
Team Member (Part-Time)
Subway
01.2024 - Current
Shift Manager
Subway
06.2022 - 01.2024
Bachelor of Science - Psychology, Addictions and Recovery
Liberty University