Arlene Martinez
Blythe,CA
Summary
Highly-motivated professional with excellent customer service, organization, and time management skills. Skilled in computer operations and eager to tackle varied office tasks. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work independently with a quick ability to learn new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Technician (Typing)
Ironwood State Prison
Blythe, CA
02.2023 - 10.2024
- Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
- Scanned documents into electronic format using specialized scanners; stored files on server computers.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Prepared meeting agendas, attended meetings, and recorded meeting minutes, and distributed them to appropriate personnel.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Assisted with special projects as needed or requested by management or staff members.
Sales Representative Manager
Cricket Wireless
Blythe, CA
10.2022 - 02.2023
- Established performance standards for sales team members and monitored their progress against those goals.
- Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Identified potential customers and developed relationships with them.
COVID-19 Tester
Mobile-Med Work Solutions
Blythe, CA
07.2022 - 09.2022
- Collected and prepared nasal-pharyngeal swab samples for PCR testing of COVID-19 on individuals in accordance with standard methods and processes.
- Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Explained reason for testing and process involved to each client.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Ensured confidentiality and sensitivity when handling personal health information.
- Attended regular meetings with supervisors and managers to discuss progress made towards goals set by the organization.
Multi-Store Manager
Cricket Wireless
Blythe, CA
03.2022 - 07.2022
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Cricket Wireless
Blythe, CA
10.2021 - 03.2022
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Sales Representative
Cricket Wireless
Blythe, CA
08.2019 - 10.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Adhered to established policies and procedures when handling customer accounts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Reviewed monthly performance against targets set by management team.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
Palo Verde High School
Blythe, CA06-2019
Some College (No Degree) -
Palo Verde College
Blythe, CASkills
- Data entry proficiency
- Scheduling appointments/Employee scheduling
- Problem-solving capabilities
- Strong organizational skills
- Advanced Microsoft Office
- Collaborative Teamwork
- Staff Management
- Friendly and Respectful
Languages
English
Full Professional
Spanish
Limited
Certification
- Certified Nursing Assistant (CNA)
Accomplishments
- Multi-Store Manager
- Manager
- Assistant Manager
Affiliations
- Softball Coach
- FFA member
- Softball player
References
References available upon request.
Timeline
Office Technician (Typing)
Ironwood State Prison
02.2023 - 10.2024
Sales Representative Manager
Cricket Wireless
10.2022 - 02.2023
COVID-19 Tester
Mobile-Med Work Solutions
07.2022 - 09.2022
Multi-Store Manager
Cricket Wireless
03.2022 - 07.2022
Assistant Store Manager
Cricket Wireless
10.2021 - 03.2022
Sales Representative
Cricket Wireless
08.2019 - 10.2021
- Certified Nursing Assistant (CNA)
High School Diploma -
Palo Verde High School
Some College (No Degree) -
Palo Verde College
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