Arlene Mayen
Homestead,FL
Summary
Seeking a challenging position with a fast-paced company that values knowledge, skills, and experience. Committed to maximizing customer satisfaction while continuously expanding expertise. Dedicated to becoming a valuable asset to employers by consistently seeking opportunities for growth and development.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
HAIRSTYLIST
Ulta Beauty Salon
Hometsead, FL
04.2023 - Current
- Managed client check-ins, scheduling appointments, and answering phone calls, providing a welcoming first impression to clients and maintaining a professional environment
- Used salon management software to schedule, confirm, and reschedule appointments, ensuring efficient time management for clients and staff
- Assisted with managing client records and processing payments, maintaining confidentiality, and performing data entry—skills that would transfer directly to office administrative duties
- Collaborated with colleagues to maintain a smooth workflow and high level of service, contributing to a positive and professional work environment
SELF-EMPLOYED
WoodenYouLoveItCo.etsy.com
Homestead, FL
04.2020 - 04.2023
- Oversaw day-to-day operations of an Etsy shop, including product creation, inventory management, pricing strategy, and order fulfillment
- Provided exceptional customer service by responding to inquiries, resolving issues, and managing returns, ensuring positive customer experiences and repeat business
- Created high-quality product photography and written descriptions that boosted product appeal and improved sales
- Balanced multiple tasks such as product creation, marketing, order processing, and customer communication while maintaining consistent business operations
HAIRSTYLIST
Sport clips
Miami, FL
11.2019 - 04.2020
- Liaised between clients and the salon team, ensuring client expectations were met and exceeded
- Scheduled client’s appointments for the whole team
- Addressed client concerns effectively, finding solutions to challenges in a timely manner, whether regarding their appointments or hair care services
- Ability to quickly adapting to new equipment, and procedures
HAIRSTYLIST
Haircuttery
Homestead, FL
06.2015 - 11.2019
- Ensured consistent and high-quality service by actively listening to client needs, adapting to changing requests, and following through with commitments
- Managed a busy schedule, balancing multiple client appointments while maintaining high standards of quality and attention to detail
- Ensured appointments ran on time and efficiently
- Managed client records, tracked service histories, and updated personal details as required
- Cataloging inventory
- Completed light housekeeping duties, such as moping floors and sanitizing stations after each client finished their service
SALES/CASHIER
NYC Sunglasses
Homestead, FL
06.2012 - 08.2012
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Answered questions about store policies and addressed customer concerns.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts
TEMP-DATA ENTRY
Winesbycase.com
Doral, Florida
09.2011 - 10.2011
- Communicating with representatives to ensure a quality data record
- Demonstrated flexibility by adjusting to shifting priorities and workload demands, effectively meeting deadlines without sacrificing quality.
- Increased data accuracy by meticulously entering and updating information in the company database.
- Completed data entry tasks with accuracy and efficiency.
- Created spreadsheets for more efficient recordkeeping.
Education
Cosmetology certificate -
BEAUTY SCHOOLS OF AMERICA
Homestead, FL 01.2014 - 01.2015
High School Diploma -
PENN FOSTER
Scranton, PA 03.2011 - 06.2013
Skills
- Bilingual: English and Spanish
- Verbal and Written communication
- Problem solving Customer service
Telephone reception
Scheduling appointments
Data entry
Timeline
HAIRSTYLIST
Ulta Beauty Salon
04.2023 - Current
SELF-EMPLOYED
WoodenYouLoveItCo.etsy.com
04.2020 - 04.2023
HAIRSTYLIST
Sport clips
11.2019 - 04.2020
HAIRSTYLIST
Haircuttery
06.2015 - 11.2019
Cosmetology certificate -
BEAUTY SCHOOLS OF AMERICA
01.2014 - 01.2015
SALES/CASHIER
NYC Sunglasses
06.2012 - 08.2012
TEMP-DATA ENTRY
Winesbycase.com
09.2011 - 10.2011
High School Diploma -
PENN FOSTER
03.2011 - 06.2013
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