ARLENE MCGILL
Kansas City,MO
Summary
Dynamic administrative professional with experience excelling in customer service and data entry. Proven ability to enhance office efficiency and maintain data confidentiality. Strong attention to detail and effective problem-solving skills contribute to successful team collaboration and improved operational workflows.
Overview
23
23
years of professional experience
Work History
Assistant
Vee's Sweet and Treats Bakery
Kansas City, MO
01.2024 - 02.2026
- Assisted in daily operations by preparing ingredients and maintaining kitchen cleanliness.
- Supported customer service efforts by addressing inquiries and processing orders promptly.
- Collaborated with team members to ensure timely production of baked goods for events.
- Maintained inventory levels, tracking supplies and placing orders as needed.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Clerical Support Associate
Cherokee Federal
Kansas City, MO
06.2023 - 12.2023
- Maintained accurate filing systems for efficient retrieval of documents and records.
- Collaborated with team members to improve workflow processes and office efficiency.
- Received, sorted, and distributed incoming mail.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Participated in regular staff training sessions to stay current on industry best practices for administrative professionals.
- Facilitated smooth operation of daily tasks through efficient coordination of departmental resources and personnel schedules.
Data Entry Clerk
Internal Revenue Service, IRS
Kansas City, MO
02.2003 - 03.2023
- Processed large volumes of data accurately and efficiently using IRS databases.
- Maintained up-to-date records, ensuring compliance with federal regulations and standards.
- Reviewed submitted documents for accuracy, identifying discrepancies and correcting errors promptly.
- Coordinated with team members to streamline data entry workflows, enhancing productivity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Enhanced team productivity with organization and filing of documents both digitally and physically.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Compared transcribed data with source document to detect and correct errors.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
High School Diploma -
Central High School
Kansas City, MO05-1998
Skills
Fast learner
Time management
Computer skills
Attention to detail
Team collaboration
Data entry
Verbal and written communication
Problem-solving
File and record keeping
Administrative duties
Basic mathematics
Workload management
Administrative support
Microsoft Office Suite
Document preparation
Data confidentiality
Document control
File management
Decision-making
Mail sorting and distribution
Multitasking and organization
Flexibility and adaptability
Editing and proofreading
Record keeping
Inventory management
Office equipment operation
Positive and professional
Documentation and filing
Customer service
Active listening
Supply restocking
Filing and data archiving
Timeline
Assistant
Vee's Sweet and Treats Bakery
01.2024 - 02.2026
Clerical Support Associate
Cherokee Federal
06.2023 - 12.2023
Data Entry Clerk
Internal Revenue Service, IRS
02.2003 - 03.2023
High School Diploma -
Central High School