Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arlene Morales

Phoenix,AZ

Summary

Versatile professional with 10+ years of experience in customer service, operations, and team leadership within dental healthcare settings. Adept at managing multi-faceted tasks in fast-paced environments. Brings strong communication, self-management, and tech-savvy skills ideal for remote work. Proven ability to streamline processes, deliver exceptional service, and foster team collaboration virtually and in person.

Overview

13
13
years of professional experience

Work History

Front Office Supervisor

Pleasant Pediatric Dentistry
04.2022 - Current
  • Manage day-to-day front office operations, enhancing scheduling flow and reducing patient wait times.
  • Delegate tasks across team members; create staff schedules and foster cross-functional collaboration.
  • Coordinate marketing efforts: planned school fairs, tracked referrals, and posted to social media.
  • Led insurance eligibility verifications and claims follow-up (AR), improving payment turnaround.
  • Enter deposits and posted payments (checks, EFTs, CC); ensure accurate financial records.
  • Support back-office operations, including assisting with prophylaxis and X-rays as needed.

Treatment Coordinator

Hilgers Pediatric Dentistry
05.2015 - 04.2022
  • Provided personalized support to patients and families, coordinating treatments and payment plans.
  • Streamlined scheduling processes to minimize delays and enhance patient experience.
  • Conducted follow-ups to ensure treatment continuity and improve customer satisfaction.

Dental Assistant

Children's Dental Land
09.2012 - 05.2015
  • Delivered empathetic care to pediatric patients creating a calm and welcoming experience.
  • Performed X-rays, prophylaxis procedures, and supported chairside during treatments.
  • Maintained accurate records while handling administrative duties including appointment confirmations and follow-up coordination.

Education

Pre-Requisites

Phoenix Community College
Phoenix, AZ

Diploma - undefined

Tonopah Valley High School
Tonopah Valley, AZ
05.2013

Skills

  • Remote Communication (Phone, Messaging, Video Platforms)
  • Time & Task Management
  • Customer Service & Patient Support
  • Team Leadership & Delegation
  • Billing Claims & Scheduling Software
  • Marketing & Outreach Coordination
  • Scheduling and calendar management
  • Bilingual: Spanish

Timeline

Front Office Supervisor

Pleasant Pediatric Dentistry
04.2022 - Current

Treatment Coordinator

Hilgers Pediatric Dentistry
05.2015 - 04.2022

Dental Assistant

Children's Dental Land
09.2012 - 05.2015

Diploma - undefined

Tonopah Valley High School

Pre-Requisites

Phoenix Community College

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