Michelle Lovetro
Cal-Am Properties, Inc.
Foley,USA
1
Language
1
Certification
22
years of professional experience
Generated positive travel experiences through Yeti Travel business operations. Achieved five-star driver status with Uber for three and a half years, reflecting commitment to customer service excellence. Collaborated with leading transportation companies like PTI, Union Pacific, BNSF, and Kendall Ford, enhancing service quality. Maintained a strong reputation for honesty and reliability. Launched successful business initiatives, demonstrating proficiency in marketing, networking, and customer service. Authorized to work in the US for any employer.
Work History
Front Office Assistant
6 Months- Office work, Reservations, Customer Service
Merchandiser
9 Years- I tore down and rebuilt sections of many retail stores, inventory labeling, restocking.
Financial Consultant
4 Years 5 Months- Financer / Marketing Promotions § Network and find investors for project
FL. Loan Officer
- Qualify customers § Prepare documents for underwriter § Customer service
Associate Producer § Network and find investors
1 Year- For "Prince and Pauper" § Raised over 100,000 § Customer Service; stay in touch with investors and manage their needs
Production Assistant § Handled production needs for the director
Production Assistant § Handled production needs for the director
Associate Producer § Raised funds for film networking
- With private investors
Production Assistant
- Performed administrative duties for director and producer
Talent Scout
2 Years- Interview and find talent I have worked as background on several projects. I have also managed my daughter's careers in entertainment industry.
2 Years
- I created this business. I managed the every aspect of the business, my duties Included PR, Accounts Receivable, Accounts Payable and inventory control. I also helped detail trucks and handled customer service.
- Retired
Education
Theater Arts (diploma)
- Upper secondary education
- High school diploma or GED
Skills
Attention to detail
Phone call management
Phone customer support
Key Performance Indicators
Expedia Partner Solutions
Word processing
Customer support specialist experience
Travel operations coordinator experience
Schedule
Management
Outbound sales
Hospitality
Passport requirements compliance
Closing sales
Guest reservation booking
Call center agent experience
Email outreach prospecting
Hand tools
Team development
Time management
Client referrals
Cash handling
Google Workspace
Sales management systems proficiency
HIPAA
Technical troubleshooting support
Remote travel consultant experience
Written communication
Cruise specialist experience
Active listening
Non-technical user support
Travel scheduling
Sales negotiation
Truck driving
Order processing
Remote (as sales environment)
Event planning
Outbound calling
Shipping & receiving
Event sales
Loan Officer Experience
Face-to-face communication
Phone
Client relationship development
Group travel coordinator experience
Warehouse experience
Billing issue inquiries
In-person customer service
Mobile
Baggage regulations compliance
Consulting experience
Lead Generation
Technical Proficiency
Interpersonal skills
Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
Organizational skills
Consultative selling
Supervising experience
Customer issue escalation
Client interaction via phone calls
Upselling target achievement
Report writing
Technical user customer support
Compliance with security regulations
POS
Professional email communication
Merchandising
Business travel arrangements
Microsoft Teams
Live chat
High-end sales
Guest relations
Technical support representative experience
Amadeus
Microsoft Office
Objection handling (sales technique)
Conducting sales calls
Marketing
Customer service manager experience
Managing customer accounts
Travel agent experience
Deal closing
Business Development
Large enterprise client interaction
Project coordination
Driving
Delivery driver experience
Hotel and accommodations guest inquiries
Reservation systems
Excel
Hotel regulations compliance
Hotel experience
Stocking
Sales technology adoption
Visa requirements compliance
Underwriting
Dispatching
Client communication
Instant messaging app
Travel consultant experience
Mobile devices
Customer relationship building
Improving customer support response time - Customer support response time improved (6-10%)
Order inquiry handling
Ethernet
Itinerary planning
Hospitality reservation systems
Guest services
Phone etiquette
Customer complaint resolution
Initial Contact (sales skills)
Travel planning software
Microsoft Word
Sales
Appointment scheduling
Telecommunication
Customer support experience within finance industry
SMS customer support
Booking.com
Individual consumer customer service
Partner customer support
Grammar Experience
Travel industry negotiation
Computer skills
Adventure travel arrangements
B2B
Windows
Small business owner customer support experience
Customer support experience within non-profit industry
Travelocity
Email customer support
Customer communication
GPS
Equipment Repair
Achieving sales targets
Customer acquisition
Data entry
Team management
Problem management
Transportation management systems
Load & unload
Customer inquiry handling
Management
Customer service
Travel industry - Travel industry experience (1-2 years)
Clear language communication
Investor customer service experience
Direct sales
Client services
Travel planning
Marketing strategy development
Non-disclosure agreements (NDAs)
Retail math
Branding
Outlook
Internal employee customer service
Customer support - Customer support experience (16-20 years)
Customer support experience within retail industry
Customer support experience within hospitality industry
Local attractions guest recommendation
Airline regulations compliance
Corporate travel agent experience
Customer service through social media
Text messaging
Contract review
Public Relations
Vacation rental experience
Prospecting
Salesforce
Customs regulations compliance
Route driving
Commercial driving
Call center experience
Crisis management
Transportation sales
Online booking platforms
Computer operation
Certification
- Class D
- Non-CDL Class C
- Driver's License
Languages
English
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Front Office Assistant
Cal-Am Properties, Inc.
10.2022 - 04.2023Read More
Merchandiser
Set and Service Resources
09.2007 - 09.2016Read More
FL. Loan Officer
Americas Mortgage Lender
01.2007 - 01.2007Read More
Financial Consultant
Uniterra Inc
01.2006 - 06.2010Read More
Associate Producer § Network and find investors
Oak Films
01.2006 - 01.2007Read More
Production Assistant § Handled production needs for the director
Paladino Productions
01.2006 - 01.2006Read More
Production Assistant § Handled production needs for the director
Charles River Films
01.2005 - 01.2005Read More
Associate Producer § Raised funds for film networking
Living Element Pictures
01.2004 - 01.2004Read More
Production Assistant
Cush Productions
01.2003 - 01.2003Read More
Talent Scout
Studio Kids Beverly Hills
01.2001 - 01.2003Read More
R & M Equipment Heavy Equipment Repair
01.2001 - 01.2003Read More
Glendale Community College
Theater Arts (diploma)
Read More